Extended Stay America - Austin - North Central

Business response:

Thank you for taking the time to review our hotel. We are happy your overall experience was enjoyable, but we are sorry for the odor issue you had and the inconvenience it caused. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Tracy, thanks for the 4-star review of Extended Stay America. We are glad everything went well during your stay and that you enjoyed each aspect of your stay with us. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Kim, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you experienced while staying with us. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Nicole, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your visit. We are sorry for the noise issue you encountered and that your good night’s sleep was disturbed. Our front desk is staffed 24/7 to answer questions and resolve issues. We want our guests to enjoy a good night's sleep, so we would have welcomed the opportunity to address these issues while you were still here. Once again, please accept our apologies for the inconvenience you experienced. We hope to make it up to you on your next visit. Sincerely, Hotel Management 

Business response:

Vincent, thank you for being our guest at Extended Stay America. We are glad to know you were able to take advantage of our fully equipped kitchenette and had a comfortable stay with us. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ciara, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management