Extended Stay America - Austin - North Central

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the very nice review of the Extended Stay America. We are glad to know you loved your spacious accommodation and that our location was convenient for your needs. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Lucinda, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wow - Randall, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Terri, thank you for being our guest. We are pleased you overall enjoyed your stay and liked the cleanliness of your room. However, it was disappointing to read about the problems you experienced during check-in. We have discussed this with that team member and changes have been made. Please note, the coffee marker is available at the front desk as per the brand standard and are always complimentary. Your business is appreciated, and we hope you'll choose us for your accommodations next time. Sincerely, Hotel Management 

Business response:

Joseph, thank you for choosing Extended Stay America for your stay and for sharing your experience. We were pleased to read that you loved our facilities, from our rooms to the lobby, and all that the area has to offer. We hope to have the pleasure of hosting you again in the near future. Sincerely, Hotel Management