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Extended Stay America - Austin - North Central
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8221 N Interstate Hwy 35, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived the room we got was missing a mattress for the pullout couch we asked the desk clerk she said idk I just got here. We asked for a different room she said I’m not suppose to move you once I give you a room. She moved us. The new room has a crack screen tv and clogged toilet we told her again she said idk I just got here. We only had 1 pillow in each room and when we asked for more for the new room she said I’ll try to get to it. We were in town for a funeral and dealing with that hotel service was horrible. Wh... read more
Business response:
Dear Joseph, We truly apologize for the challenges you experienced during your stay. It's disheartening to hear about the issues with the room and the service you encountered. This is not reflective of our usual standards, and we sincerely apologize for any inconvenience, especially during such a sensitive time. We appreciate your understanding and patience. Your feedback is taken seriously, and we will address these concerns to ensure a more positive experience for future guests. Thank you for bringing this to our attention... read more
Roach in the elevator and a roach on the toilet seat
Business response:
Dear Sam, Thank you for choosing us. It is glad that you had a pleasant stay but got disturbed by cleanliness issues in the elevator and the bathroom. Providing clean and comfortable accommodation is one of the top priorities, and we regret your hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and pest control team to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to... read more
Had to change rooms a couple times due to cleanliness and insects in room. Management did their best to resolve issue.
I enjoyed the park-like behind the building. However, was a lot of deadwood in the trees that could fall on someone at any time. The bathroom in my suite was more of a safety concern as the door opened into the tub and toilet room making it impossible for someone to access an injured inside.
Business response:
Dear Gregory, Thank you for posting a review for other travelers! It's nice you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. However, we are sorry that the concerns in the bathroom made you uncomfortable; we have noted them for your next visit and shared them with our team for improvement. It was a pleasure hosting your stay, and we look forward to your return! Sincerely,Hotel Management
The front desk rep was amazing
Hotel was ok. Cert smokey
Business response:
Dear Jade, Thank you for sharing your positive review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need, and it is nice that we met your expectations. Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management
Best hotel stay I’ve had in a long time. I’m moving to Austin and will have to stay in a hotel for 3 weeks until my lease begins. I will definitely be staying here.
Although I like the fact that the room was pretty big with a bed room and living area. The space is excellent for group of friends. But the carpet flooring was very dirty and smelly. The hallway smelled weed. But overall, ok for the money.
Business response:
Dear Rabina, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - North Central
How is Extended Stay America - Austin - North Central rated?
Extended Stay America - Austin - North Central has a 4.1 star rating with 1,028 reviews.
When is Extended Stay America - Austin - North Central open?
Extended Stay America - Austin - North Central is open now. It will close tomorrow at 12:00 a.m.