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Extended Stay America - Austin - North Central
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8221 N Interstate Hwy 35, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were kind and helpful. Breakfast was provided and free. Thank you
Business response:
Dear Connie, thank you for choosing Extended Stay America. We are pleased to read how much you enjoyed your stay. Thank you, as well, for sharing your comments about our friendly staff. Everything we do is aimed at making our guests feel right at home. It was a pleasure having you as our guest, and we hope to see you again on your next visit to North Central.Sincerely,Hotel Management
Necesitan mas servicio al cliente
Business response:
Dear Manuel, we appreciate you choosing us and leaving your comments. Please accept our apologies for the service of our staff and the frustration you experienced. We have spoken with the concerned department and taken steps to ensure this will not be repeated. Thank you for your patience in this matter. We hope you will revisit the next time your travels bring you our way. Sincerely, Hotel Management
No heat first night No heat on first night and they did not do anything then change room next day. Layout is a little mazelike.
Business response:
Charles, thank you for your review. We are sorry for the unexpected power outage during your stay and are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The front desk clerk helped me tremendously with my situation with Expedia
Staff was friendly and the place was mostly clean. The property is oddly located insofar as it is along a stretch of highway which doesn't allow for you to turn around easily or get to the hotel if you drive past it at all. There was a smell in my room which was never addressed. It was a lingering burnt food smell which lasted for days. Also I could not operate the TV with any remote provided and that was never fixed. Mostly got the place because it was cheap and I just wanted a place to sleep.
Business response:
Andrew, thank you for evaluating your stay with us. We are glad you were pleased with our immaculate accommodations and that you were pleased with the service our associates delivered. However, we apologize for the concerns that kept your stay from being perfect. We will review this appropriately and take steps to ensure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - North Central
How is Extended Stay America - Austin - North Central rated?
Extended Stay America - Austin - North Central has a 4.1 star rating with 1,028 reviews.
When is Extended Stay America - Austin - North Central open?
Extended Stay America - Austin - North Central is open now. It will close tomorrow at 12:00 a.m.