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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Clean Room and Friendly Staf
Business response:
Matias, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management
Sufficient We needed a hotel room in a safe area on a busy weekend. This was the only “reasonably” priced room. So for what we needed it worked. But the carpet was so dirty, the whole hotel had a funky/musty smell and the bathroom was dirty. Very old bed and tv. We were safe and had somewhere to sleep but it wasn’t a great experience. The workers were fantastic and very kind though! Overall not worth $115 a night
Business response:
Thank you for your review. Although you had an overall pleasant stay with us, we are sorry for not meeting all of your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Comfortable
Business response:
Dondre, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
For the price it was perfect. I enjoyed my stay there and the staff was very friendly. Tons of amenities all around.
Ok for the money Pretty quick check in. The hotel room could be updated. The floor seemed to be slanted, and the bed was not comfortable. Other than that, it was a quiet stay.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased if you enjoyed your stay overall and liked our service. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was a good choice for what I needed. They are not providing dishes and cooking equipment unless you need it and even then, it is not complete. Still, very nice and about what I was expecting.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 1,988 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.