Extended Stay America - Austin - Northwest/Arboretum

Business response:

Dear Marco, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. Your feedback will be shared with the appropriate individual to ad... read more

Business response:

Dear Joseph, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back. We are so glad you continue to enjoy our convenient location, the room's comfort, and the staff's services. However, we regret the concern you had during your recent stay. It is always a pleasure to have you as our guest, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Dear Melina, thank you for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home for our guests. So we are thrilled to read our team provided excellent service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management 

Business response:

Dear Steve, thank you for your kind review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Arboretum. Sincerely, Hotel Management