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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Garry from texas It’s a good place to stay overall.
Business response:
Garry, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It was okay. Bathroom too small , I asked staff to fix Tv closed captioning but never did. I not understand What TV about without closed captioning. Surprised not provide cup for coffee. Need provide.
Business response:
Thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
I asked to use the restroom when I got there and was told no public restroom so I had sit there shaking to keep from peeing on myself. I finally got a room so I could go. When I checked out I asked for a Receipt I was given a fake one.
Business response:
Thank you for reviewing your stay with us. We are sorry for the unpleasant experience you had during check-in and regarding the issue with the receipt. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Okay for level It was fine. It had everything I needed. The bed was not as comfortable as other hotels I have been in. A bit worn out looking in places. Hall had a mess in it that took a while to be cleaned up. I ended up switching to another hotel after a week, because it was the same price and just a bit higher in quality.
Business response:
Thank you for reviewing Extended Stay America. Although you had an overall pleasant experience, we are sorry for not meeting some of your expectations. We value your feedback as we are always striving to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.