Extended Stay America - Austin - Northwest/Arboretum

Business response:

Thank you for choosing us for your extended stay. We are glad to receive your praises for our courteous service. It is great to know you are having an exceptional time with us. Thank you again for staying with Extended Stay America. Sincerely, Hotel Management 

Business response:

Melanie, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Jacob, thank you for being a guest at our property. We understand your dissatisfaction with breakfast not being available and regret the inconvenience caused to you. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. On a positive note, your rating indicates you had an overall comfortable stay, and we hope to host you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We are delighted to know the service you received from our front desk met all your expectations and that you had a great time with us once again. We appreciate your continued patronage and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Susan, thank you for your lovely review of Extended Stay America. We are glad to know you were satisfied with the convenience of having a kitchen with a full-size refrigerator in your suite along with the thoughtful amenities we offer. It was a pleasure having you as our guest, and we hope to welcome you again for another comfortable stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Glenda, thank you for making Extended Stay America your home away from home. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. It was a pleasure to have you as our guest, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate your comments about our front desk team. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management