Extended Stay America - Austin - Northwest/Arboretum

Business response:

Thank you for reviewing Extended Stay America. Although you had an overall pleasant experience, we are sorry for not meeting some of your expectations. We value your feedback as we are always striving to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Alexis, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management 

Business response:

Thomas, thank you for choosing Extended Stay America. We are happy you enjoyed your stay and found us to be a great value. We are also glad you liked our excellent location. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your extended stay. We are glad to receive your praises for our courteous service. It is great to know you are having an exceptional time with us. Thank you again for staying with Extended Stay America. Sincerely, Hotel Management 

Business response:

Melanie, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Jacob, thank you for being a guest at our property. We understand your dissatisfaction with breakfast not being available and regret the inconvenience caused to you. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. On a positive note, your rating indicates you had an overall comfortable stay, and we hope to host you again at Extended Stay America. Sincerely, Hotel Management