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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel Very pleased with this hotel and friendly front desk personnel.
Business response:
Dear Dan, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are in the area. Sincerely,Hotel Management
Staff was OK. Parking was great only downside was no coffee in the room, but traffic flow to, and from the room was convenient
The staff were really nice, the room was clean and perfect. My boyfriend I had a wonderful stay, thank you to all the staff who made it great! ☺️❤️
Business response:
Dear Amy, thank you for sharing your experience with other travelers. It is glad to know that you and your boyfriend were pleased with the room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. We hope you choose Extended Stay America any time your travels bring you back this way.Sincerely,Hotel Management
Great location with nearby restaurant options and next to hwy. The hotel itself its ok, the room was clean and has easy parking. The shower head had issues, very little water pressure and leaked to roof and wall. This was reported to front desk yet not properly addressed.
Business response:
Dear JOSE, thank you for the wonderful comments regarding the location and clean room. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back.Sincerely,Hotel Management
The property and room were clean. It is however, older and showing signs of its age. The front parking was a gathering place for some of the workers that were staying in the hotel. Whether it was their trash or from the street, I don't know but the front lot was pretty littered giving a person coming in an uncomfortable feeling. I stayed there less than 24 hours, coming in late in the afternoon and leaving early for surgery the next morning. I would stay there again for a short visit, knowing that it's not as pretty as a Ham... read more
It was nice the staff was nice and easy check in and out the bed was so comfortable and everything work no problems
Business response:
Dear Janie, thank you for choosing our hotel and taking the time to write a review. We are glad everything went well with your check-in and check-out and that you enjoyed most of your stay. We appreciate you highlighting our comfortable bed and friendly staff in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely, H... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.