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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the rating.
Had to wait while we tried checking in for staff to “double check” if rooms were cleaned had more than 5 people waiting to be checked in.
Business response:
Thank you for your review. We are sorry for the time taken at check-in. Your feedback is important to us, and we will use it to improve our services going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Clean and friendly We checked in at 1am. The staff was very helpful. The room was clean but there was a smell in the hallway. Maybe it was smoke on people’s clothing but other than that it was very clean. It was good for an unexpected quick visit.
Business response:
Angelina, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The fire alarm was triggered at 645 in the morning and stayed on for over 29 min.
Business response:
Thank you for sharing your review. Please accept our most sincere apologies for the inconvenience you had due to the fire alarm in the morning. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Nice clean place. Our only issues were an HVAC unit that made odd noises and a very ordinary bed. Not quite uncomfortable, but not great either.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had with your bed and for the issues you experienced with the HVAC unit in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
They changed their price during the registration, so I was stuck paying a much higher price than anticipated. The hotel offers the most unhealthy items for breakfast imaginable.
Business response:
Walter, thank you for being our guest. We regret the issues you had at check-in and are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The front desk lady were very helpful and sweetie . The place was very clean I would love to stay longdr and i would love to stay longer
Business response:
Ivy, thank you for choosing to stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you loved our Front Desk associates. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
I know they are trying to go 100% smoke free, but the rooms still smell pretty smokey. Otherwise it is just fine.
Business response:
Thank you for your review. We are glad you had an overall enjoyable stay. However, we are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. It was a pleasure hosting you and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.