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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location and the fact that it was nice and quiet.
Business response:
Thank you for staying at our hotel. We are pleased you had a pleasant visit and that liked our location. It was a pleasure hosting you, and we hope to welcome you back in the future for a perfect stay. Sincerely, Hotel Management
Not satisfied and won’t stay there again
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope you will reconsider and give us the chance to restore your confidence in us. Sincerely, Hotel Management
Friendly staff who arranged reimbursing us when we decided to stay only one day. Proximity to major thoroughfares. Nice bed. A bit of annoying smell. Unattractive decor.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were impressed with our associates and that you enjoyed our ideal location close to many places. We appreciate your feedback and hope to see you soon. Sincerely, Hotel Management
not updated. Carpet in bad shape. Sheets hard. No extras, like liquid soap or conditioner in the room.
Business response:
Thank you for being our guest. We are sorry our accommodations did not meet your expectations and regret your stay was not a pleasant one. Please know, our in-room amenities such as toiletries and other items are kept at the front desk and are complimentary. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Check in and out were fast and easy. There are no restrooms in the lobby though. It's an extended stay hotel; so, bring your own toiletries. Rooms are only cleaned once a week. The air conditioner worked great! Breakfast is very limited. No designated areas outside for pets to use the restroom. Small grassy areas in the very back. It's a non-smoking property, but people were always sitting outside the entrance smoking. The location is great! Shopping is close by, as well as several restaurants. It's about 15-20 min to downto... read more
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you had a pleasant check-in experience and that you enjoyed our ideal location with easy access to many places. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
Needs a renovation.... The hotel needs a major renovation. Very outdated. We stayed for 2 weeks because we are transitioning to move to the city of Austin and needed a place to stay long term. The hotel staff was fine...a few mediocre staff members who need to brush up on their customer service skills. The WiFi is AWFUL!!! Very slow and you have to log on each time you leave the hotel and come back. That was very difficult to deal with since my fiancé was working remotely from the hotel. They give you an option of upgrading ... read more
Business response:
Danielle, thank you for the review of your stay. We are sorry for the issues you had with our amenities and regret the inconvenience it caused. We will share your comments with the leadership team to ensure a better experience going forward. We also apologize for the disappointment you had with the overall condition of our property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you and your... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.