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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The front desk crew were so helpful with giving me tips and information about the area. Thank you!
Business response:
Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with the associate. We look forward to your next stay at Extended Stay America. Thank you once again. Sincerely, Hotel Management
Business response:
Jeffrey, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
It's okay for the price. No cable or coffee in the room. Room is very out dated but the location is great.
Business response:
Thank you for your review. We are glad you liked our convenient location and found us to be a fair value. However, we are sorry for not meeting some of your expectations. Please know, coffee maker for your suite is available at the front desk upon request. Also, we will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have another opportunity to welcome you back soon for a better experience. Sincer... read more
Business response:
Thank you for the rating.
Had to wait while we tried checking in for staff to “double check” if rooms were cleaned had more than 5 people waiting to be checked in.
Business response:
Thank you for your review. We are sorry for the time taken at check-in. Your feedback is important to us, and we will use it to improve our services going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Clean and friendly We checked in at 1am. The staff was very helpful. The room was clean but there was a smell in the hallway. Maybe it was smoke on people’s clothing but other than that it was very clean. It was good for an unexpected quick visit.
Business response:
Angelina, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The fire alarm was triggered at 645 in the morning and stayed on for over 29 min.
Business response:
Thank you for sharing your review. Please accept our most sincere apologies for the inconvenience you had due to the fire alarm in the morning. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,008 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.