Extended Stay America - Austin - Northwest - Lakeline Mall

Linda 

on Expedia

16 years ago

Just okay Having a kitchenette was nice but the room was just okay. No desk help in the evening so I couldn't get extra coffee packs. Price is inexpensive but you have to pay $3.00 a day if you want fresh towels and your bed made. I doubt if they do any heavy cleaning during a guest's stay. 

John 

on Expedia

16 years ago

Clean & convenient I come to Austin monthly for business and this hotel is convenient, clean and the staff is helpful 

Jim 

on Expedia

16 years ago

OK - not great Lower your expectations, and you will be OK. Took three rooms to get a non-smoking room which didn't smell like old smoke. Hallways are dingy, ragged. Room was solid, if unadorned. Small TV - remote didn't work (even after asking for help). Hard, firm bed. No daily cleaning service (can be had for a charge). HVAC violent and noisey. But overall - OK. Just sleep, wake up, get out. 

Arturo 

on Expedia

3 weeks ago

There were many cockroaches in the room. Very Un sanitized. Moved to another hotel because of this issue. Will not recommend to others. 

Anil kumar 

on Expedia

3 weeks ago

Hotel rooms are not clean see lot of dust on floor and on bed 

Jody 

on Expedia

a month ago

I went to my room. There was no remote control. I went to the front desk and the lady gave me a different one. I went back to my room and found out the remote did not work. I called and went to the office. No one was there. I called the company and they said no one could help me till the next morning. So I was in my room without a TV. I believe I should get a refund.