Extended Stay America - Austin - Northwest - Lakeline Mall

demetra 

on Expedia

a month ago

Got ready to check in had to go to several rooms before we got a clean and decent room doors would not unlock with the card key went in one room and was not cleaned but the front desk person was very helpful and kept apologizing for the inconvenience 

Reginald 

on Expedia

2 months ago

The young lady at the front desk was very nice and accommodating, but the rooms were disgusting, she allowed me to cancel and receive a full refund. 

Isai 

on Expedia

2 months ago

Everything WAS good the only thing I DIDNT LIKE WAS, THAT I WAS THERE 8 DAYS AND THEY NEVER CAME TO CLEAN THE ROOM 

Wayne 

on Expedia

3 months ago

Terrible, disgusting, homeless people every where. Very unsafe. 

LaTonya 

on Expedia

4 months ago

Facility does not have standard equipment, old, dirty. Lights went out no power till early hours of next day. 

Vincent 

on Expedia

4 months ago

The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit 

Joel 

on Expedia

5 months ago

Filthy rooms- do not stay here. I did not stay. The room was absolutely filthy, and I canceled my stay. 

Charles 

on Expedia

5 months ago

While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff