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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was gross. Floors filthy .
Business response:
Dear Joshua, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
The floor and linens were all sticky and gross.
Business response:
DearStephen, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to check the missed spots. Our front desk team is always attentive to your needs. We appreciate your business and look forward to seeing you again for a better experience. Have a great day!Sincerely,Hotel Management
Súper sucio todo el Lugar, con olores muy desagradables, Habitación súper aprisa a sucio y humedad..
Business response:
Dear Enrique, Thank you for choosing us. Providing a clean and comfortable environment for our guests is our priority. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Also, instruct the team to double-check the rooms before delivery. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel M... read more
Found cockroaches in the room. Broken or damaged springs in bed.
Business response:
DearAmuldeep, We deeply regret the issues you encountered with pests and the bed condition during your stay. These are serious concerns, and we are committed to resolving them promptly. Your feedback has been forwarded to our pest control and maintenance teams for immediate action. Thank you for bringing this to our attention, and we hope to provide a much-improved experience should you choose to stay with us again.Sincerely,Hotel Management
Not what was expected Room was fair in clean. But no ice machine. Have to make your own. If you wanted extra blankets there was a cost of $10.00 each. Food vending machine was out of order. Hear another customer ask for more toilet paper. The hotel personnel tolded her she'd have to go Walmart to purchase some. The hotel was not kept up very well. Also one light bulb was out.
Business response:
Dear Rebecca, Thank you for choosing us. Our primary focus is always to make guests comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the sufficient amenities that you were looking for. Also, we regret that the front desk team was not able to hand them over when needed. Your remarks were shared with our concerned team, and we instructed them to keep the supplies of stock ready. Further, we will discuss these notes with the maintenace and housekeeping team to check... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.