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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Filthy rooms- do not stay here. I did not stay. The room was absolutely filthy, and I canceled my stay.
Business response:
Dear Guest, We want every guest to experience our commitment to clean, fresh accommodations during their stay. However, we are sorry we did not meet this specification, which made you leave earlier than anticipated. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff
Business response:
Dear Guest,Thank you for sharing your experience. We are glad you found the room clean and comfortable, but we sincerely apologize for the lack of amenities and the inconvenience at checkout. We understand how frustrating it must have been not to find basic items available, especially in a room with a kitchenette. While some offerings have changed, we acknowledge that better communication and service are essential. Your feedback has been shared with our team as we work to enhance both the guest experience and the availabilit... read more
They try to kick you out early Check-in was easy and great. Front desk lady was sweet and kind. But the reason my rating is low is because they will knock on your door at 10:25 AM to make sure you’re leaving. So rude and unprofessional!!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad your check-in experience was smooth, and our front desk team was friendly and welcoming. However, we sincerely apologize for the experience you had regarding the early morning knock on your door. This is certainly not the level of service we strive to provide, and we understand how frustrating this could have been. Please rest assured that we will review our procedures to ensure that our guests are not disturbed in such a manner. We greatly apprecia... read more
I'm completely disappointed with this hotel. First of all the hotel was nothing like I expected. When we arrived there was homeless people in the entrance of the hotel. When we entered, I was charged for the hotel and given my key. When we arrived to the room, the room had a terrible smell, the carpet was damaged and full of stains and the room was nothing compared to what i saw in the internet. Because I was in a rush, I left for the day and when I returned to the hotel at 10pm, I regretted my decision to not walk out earli... read more
Business response:
Dear Yvonne,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,879 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.