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Extended Stay America - Austin - Northwest - Lakeline Mall
- Hotels
- Austin, TX
About this business
Location details
13858 N US Hwy. 183, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got ready to check in had to go to several rooms before we got a clean and decent room doors would not unlock with the card key went in one room and was not cleaned but the front desk person was very helpful and kept apologizing for the inconvenience
The young lady at the front desk was very nice and accommodating, but the rooms were disgusting, she allowed me to cancel and receive a full refund.
Everything WAS good the only thing I DIDNT LIKE WAS, THAT I WAS THERE 8 DAYS AND THEY NEVER CAME TO CLEAN THE ROOM
Terrible, disgusting, homeless people every where. Very unsafe.
Business response:
Dear Wayne, We are sorry to hear about your experience and regret that you did not feel secure or comfortable during your stay. Your concerns are important to us, and we take these matters seriously. We will work to improve the safety and cleanliness of our property as well as our surrounding area. Thank you for bringing this to our attention. We appreciate your patience and hope to see you again with a better impression next time. Sincerely, Hotel Management
Facility does not have standard equipment, old, dirty. Lights went out no power till early hours of next day.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve. Sincere... read more
The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Filthy rooms- do not stay here. I did not stay. The room was absolutely filthy, and I canceled my stay.
Business response:
Dear Guest, We want every guest to experience our commitment to clean, fresh accommodations during their stay. However, we are sorry we did not meet this specification, which made you leave earlier than anticipated. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff
Business response:
Dear Guest,Thank you for sharing your experience. We are glad you found the room clean and comfortable, but we sincerely apologize for the lack of amenities and the inconvenience at checkout. We understand how frustrating it must have been not to find basic items available, especially in a room with a kitchenette. While some offerings have changed, we acknowledge that better communication and service are essential. Your feedback has been shared with our team as we work to enhance both the guest experience and the availabilit... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Lakeline Mall
How is Extended Stay America - Austin - Northwest - Lakeline Mall rated?
Extended Stay America - Austin - Northwest - Lakeline Mall has a 3.1 star rating with 1,884 reviews.
When is Extended Stay America - Austin - Northwest - Lakeline Mall open?
Extended Stay America - Austin - Northwest - Lakeline Mall is open now. It will close tomorrow at 12:00 a.m.