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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Wipe Down With Covid present in every major city, I didn't expect to have to wipe up coffee cup rings on the counter or left over food on the side tables. Everything else was clean and fine like the beds and new towels but the room was never wiped down. Glad I had brought my own wipes.
Business response:
Logan, we are glad your overall stay with us was satisfactory, and we are working diligently to ensure that we continue to provide clean and comfortable accommodations in this challenging environment. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications at check-in. We apologize for not being at our best during your stay, a... read more
Adequate You get what you pay for. The price of the hotel was not expensive and the quality was not great.
Business response:
Brock, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Home again. I had stayed here a couple of years ago during a stressful time. So during this time of change and stress I have returned for the comfort and security I had received in the past. I was not disappointed.
Business response:
James, we are thrilled you chose Extended Stay America again to be your home away from home. We, too, believe our reasonable rates, 24-hour on-site laundry services, and the courteous service are just a few of the things which provide a positive experience when you are traveling. We are glad you got the comfort you expected. Thank you for your loyalty to our hotel, and we look forward to having you as our guest again. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to this city. Sincerely, Hotel Management
Only if you HAVE to Bathroom was dirty as hell lol boogers all over the walls and it reaked of cigarettes.
Business response:
Sarah, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.