This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ya It was good
Business response:
Marcela, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that you had a comfortable stay with us. Thank you once more for selecting us, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Jennifer, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Seemed nice in the lobby but our room was dirty. Bathroom light did not work, stains in the carpet, fridge and walls were very dirty.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room. Your feedback regarding the cleanliness and maintenance issues have been discussed with the teams involved so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
For the time i was at this property i took two showers and each time the water was cold. As i checked out for the day i let the very nice lady at the counter know about it she took my name and number and said the manager would give me a call, still yet i have'nt gotten that call.
Business response:
Thank you for staying with us and leaving your review. We apologize for the inconvenience caused by the shower. We have alerted our maintenance team about the shower, and they will check the water temperature. We also apologize a member of management has yet to get into contact with you. Please reach out to us directly and we will be happy to address your concerns. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Great place to be!! Love it!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
I like that there was grab and go breakfast every morning. I didn’t like that the hallways weren’t very well kept, as well as the outside of the property.
Business response:
Jessica, thank you for your review of your recent visit. We are glad you had an overall enjoyable stay and liked our grab-and-go breakfast. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.