Extended Stay America - Austin - Northwest - Research Park

Business response:

Thank you for the wonderful review of Extended Stay America. It is nice to know that our efforts to make your stay comfortable and enjoyable are paying off. Ken is truly an asset to our hotel and he loves to make sure that our guests are comfortable. We will share your comments with him, as positive comments such as yours are a motivation to keep working hard to make our guests happy. Thank you for choosing us, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry our property was not to your expectations and regret any inconvenience caused. We have taken note of your feedback and hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Ericar, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jonathan, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Cody, thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Logan, we are glad your overall stay with us was satisfactory, and we are working diligently to ensure that we continue to provide clean and comfortable accommodations in this challenging environment. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications at check-in. We apologize for not being at our best during your stay, a... read more

Business response:

Brock, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management