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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was black mold in the bathroom.The whole place was pretty dirty.\nAnd old
Business response:
Dear Guest, We are very disappointed to learn about the condition you described, particularly regarding cleanliness and the presence of mold in the bathroom. This is not acceptable and does not reflect the standards we aim to maintain for our guests. Your comments have been escalated to our housekeeping and maintenance teams. We sincerely apologize for the discomfort and disappointment this caused during your stay. Guest feedback is essential to our improvement efforts, and we hope to have the opportunity to welcome you back... read more
I almost slipped and fell on vomit exiting the elevator, 3 nights no service, hotel front desk was locked tight like a concession stand at 730 am. Lots of rif raf wondering in the parking lot. I've stayed at super 8s more accommodating.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness and guest safety are our top priorities, and we regret that this incident occurred. Your comments about the elevator area, service schedule, and front desk availability have been shared with our management team for immediate attention. We are also reviewing our security measures to ensure a more comfortable and welcoming environment for all guests. Your input helps us improve our standards and service quality. We ho... read more
I mistakenly stumbled into this din of sin and regret thinking it was an "Extend Stay America" which I knew for being cheap and perhaps not in top shape, but at least neat and clean. Wrong. I asked at the front desk, and the clerk said "This is a Select Property". Generally, I have known "Select" to mean a bit better, not the lowest of the low. Better word choices would have been "Economy" or "Budget" to clearly let you know you've taken a downgrade. The couch was old, tattered, ripped, and very visibly gouged. The wood cabi... read more
Business response:
Dear Fritz, Thank you for sharing your experience; we genuinely regret that your stay fell short of expectations. While we strive to offer comfortable and affordable accommodations, it’s clear that several aspects of your room and service did not reflect the standards we aim to maintain. Your detailed feedback about the furnishings, key cards, and maintenance issues has been taken seriously and shared with our team. We are addressing these concerns and enhancing the overall guest experience. We genuinely hope you will consid... read more
Worked all day and was book but turned away. Well it might of been good but they didnt let me in. So waiting on refund . Markisha said that she did the refund so waiting but if you are trying to get ahold of someone to check on it from Hotels.com for get it. Vitural assistance is a joke. So will wait a couple more days to see
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Please consider giving us another chance to provide your desired stay. Sincerely, Hotel Management
I didn't end up staying here and also talked to Nikki in the morning that I am checking out early. The room had a very bad smell and also cockroaches running on the ground.
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations for you. Please revisit us so we can show you our commitm... read more
Didn’t like the hotel at all
Business response:
Dear Guest, We sincerely apologize for any disappointments you encountered during your visit. We are committed to providing exceptional hospitality to every guest, and we would be honored to have the chance to show you the outstanding stay you deserve in the future. Wishing you safe travels your way!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.