Extended Stay America - Austin - Northwest - Research Park

Valarie 

on Expedia

11 months ago

Worst I ever experienced Please remove this property from your selection. It was very dirty, and smelled really bad. There were fleas crawling on my legs in the lobby, the bedding, mattress were stained soiled, the pillowcases had blood stains as if someone got bit by bedbugs, there were dead roaches on the room floor. I did not stay there i asked for a refund and found a found a different hotel. 

Sara 

on Expedia

11 months ago

The rooms were disgusting. The TVs weren’t working due to holes in the TV. The bathrooms were a mess completely neglected. There were bugs crawling around the furniture was so worn down and ragged. 

Anonymous 

on Expedia

a year ago

The pictures and the hotel description you see in the Hotels.com profile aren't accurate! There is no pool. (it's been filled in with concrete).The "breakfast included" is offered sporadically. Their excuse was always ... "Out of supplies and awaiting delivery". Roaches galore! And the constant odor emminating through the halls. Used condoms and hypodermic syringes strewn about in the parking lot. People living in their cars. Staff is confrontational and very put out with any requests. The pics of the rooms are totally misle... read more

Jennifer 

on Expedia

a year ago

Brittney the manager is completely unprofessional and rude. Rooms didn’t have clean linens and pull out sofas were horrible shape with nasty stains. 

Joseph 

on Expedia

a year ago

Disgusting room, door locks did not work properly, entire room and towels smelled of smoke. Roaches in bathroom. By far the worst hotel I have ever stayed in. 

Rohit 

on Expedia

a year ago

I was on a business visit and booked this place. Toilet was dirty with no regular house keeping. Even on request they didnt cleaned the toilet. Rooms did not had enough lights and even after asking for a lamp it was not provided. Kitchen didint had even a single spoon or a cup. I found that the fridge was not clean either as someone's food (stale food) was lying in the fridge when I checked in. No soap in bathrooms. Switches in room either didnt worked or were broken. Corridors were filled with smell of smoke and I felt very... read more

Anonymous 

on Expedia

a year ago

Disgusted Cockroaches everywhere. Never stay here.