This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here. The place is dirty, smells terrible, no one available at the front desk and the rooms are terrible. The room had a aweful smell, the refrigirator door would not close, the door to the bathroom was broken and would not close as well. The CO2 alarm was beeping because it was out of order and we could not sleep all night. There were 2 dirty towels and nothing else in the room.
Business response:
Dear Oksana,We sincerely apologize for the poor experience you encountered during your stay. The issues you mentioned are concerning and fall below the standards we aim to provide. We regret how these issues disrupted your stay and caused discomfort. Your feedback is important, and we will address these concerns with our team to improve the overall cleanliness, functionality, and service. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel ... read more
Worst I ever experienced Please remove this property from your selection. It was very dirty, and smelled really bad. There were fleas crawling on my legs in the lobby, the bedding, mattress were stained soiled, the pillowcases had blood stains as if someone got bit by bedbugs, there were dead roaches on the room floor. I did not stay there i asked for a refund and found a found a different hotel.
Business response:
Dear Valarie, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for ... read more
The rooms were disgusting. The TVs weren’t working due to holes in the TV. The bathrooms were a mess completely neglected. There were bugs crawling around the furniture was so worn down and ragged.
Business response:
Dear Sara, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We would... read more
The pictures and the hotel description you see in the Hotels.com profile aren't accurate! There is no pool. (it's been filled in with concrete).The "breakfast included" is offered sporadically. Their excuse was always ... "Out of supplies and awaiting delivery". Roaches galore! And the constant odor emminating through the halls. Used condoms and hypodermic syringes strewn about in the parking lot. People living in their cars. Staff is confrontational and very put out with any requests. The pics of the rooms are totally misle... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions... read more
Brittney the manager is completely unprofessional and rude. Rooms didn’t have clean linens and pull out sofas were horrible shape with nasty stains.
Business response:
Dear Jennifer, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room, which are causing you discomfort. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such problems are addressed. Our front desk team is here to help you. But we regret the issues you had with one of our associate. We will discuss these remarks with the respective members so t... read more
Disgusting room, door locks did not work properly, entire room and towels smelled of smoke. Roaches in bathroom. By far the worst hotel I have ever stayed in.
Business response:
Dear Joseph, Thank you for sharing your recent experience. We sincerely apologize for the unacceptable condition of your room, particularly the cleanliness and upkeep. This certainly doesn't reflect the standards we strive to uphold. We're committed to providing a consistently comfortable and well-maintained environment. Smoking is never allowed on the hotel premises, and we will address this as a priority. We appreciate you for bringing this to our attention. We hope you'll give us another chance to demonstrate this commitm... read more
I was on a business visit and booked this place. Toilet was dirty with no regular house keeping. Even on request they didnt cleaned the toilet. Rooms did not had enough lights and even after asking for a lamp it was not provided. Kitchen didint had even a single spoon or a cup. I found that the fridge was not clean either as someone's food (stale food) was lying in the fridge when I checked in. No soap in bathrooms. Switches in room either didnt worked or were broken. Corridors were filled with smell of smoke and I felt very... read more
Business response:
Dear Rohit, Thank you for being our guest during a business visit. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Smoking is not allowed on the hotel premises, and we will address this appropriately. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.