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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
disgusting roach infested, ants all over the furniture, bug parts stuck in towels and blankets, stunk like and old burnt out building, everything was dirty like they didn't have housekeeping.
Business response:
Dear Joey, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you, but we will check with them... read more
Mucho olor a mariguana , las luces las encendía y no sentía que había luz , todo se veía muy viejo y el servicio horrible .
Business response:
Dear Victor, Thank you for choosing us. We apologize for the issues that impacted your time. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,H... read more
Once we arrived we were told that they didn’t have any rooms due a plumbing issue but I was still charged for the room
Business response:
Dear Yvonne, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. Also, feel free to connect us for any further assistance you need. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Totally careless hotel. Dirty carpet on the halls. It smells smoke and cigarette. There were leaks in the shower faucets. No curtains in the shower box, the bathroom floor gets flooded. There are bad bugs in the rooms. Little cockroaches gets from the back of the cabinets. Guests throw trash in the corridors and make loud noise during the night. No security on duty. The guests sweep all muffins and fruit bars early in the breakfast time and the management don’t refill them. Extremely poorly managed!! Terrible experience
Business response:
Dear Cleber, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended car... read more
NASTY!!!! I booked two rooms for our employees to stay in. They sent me a picture of a huge pile of urine and said that had found dog poop in their room. Our techs travel a lot for us and this is the first time they have called and asked to please not ever book this hotel!!! NASTY!!!!
Business response:
Dear Julie, Thank you for choosing us. We are sorry for the frustrations caused on arrival to your employees. We regret the disappointment with the cleanliness and upkeep issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the sea... read more
The Shining My room had no pillows no shower curtain and there was tile missing in the bathroom. I had to switch rooms and the door would not unlock on the second room. Then I had to move again and everything was old outdated and in very poor condition.
Business response:
Dear Stephanie, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered with the multiple times changing of rooms. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent... read more
Horrible looked like a crack head building people living in the parking lot
Business response:
Dear Karla Cristal, Thank you for choosing our hotel during your recent visit to our area. We are sorry your stay was not the pleasant experience you deserve. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.