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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Shining My room had no pillows no shower curtain and there was tile missing in the bathroom. I had to switch rooms and the door would not unlock on the second room. Then I had to move again and everything was old outdated and in very poor condition.
Business response:
Dear Stephanie, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered with the multiple times changing of rooms. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent... read more
Horrible looked like a crack head building people living in the parking lot
Business response:
Dear Karla Cristal, Thank you for choosing our hotel during your recent visit to our area. We are sorry your stay was not the pleasant experience you deserve. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Nothing
Business response:
Dear Jeff, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Would not stay again
Business response:
Dear Jonathan, Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the experience you had during your visit to our hotel. We aim to ensure that every guest has an exceptional stay, and we are sorry that we fell short of your expectations. We would appreciate it if you could give us another opportunity to provide you with the hospitality and service you deserve.Sincerely,Hotel Management
Staff and price covers where not as clean as would like washed myself washer dryer would not take my card and said no quarters but on wall next to laundry mat the sign said quaters at front office and the last time I ask for new pillow cases ssid they didn't have any and i bet the other customers paid alot less then me for two nights
Business response:
Dear Miled, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Staff is very inattentive, they will walk right by you multiple times before asking if you need help, and they will stay locked in their office until someone yells.
Business response:
Dear Miranda, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincere... read more
I really thought this was a hotel with breakfast included, but coffee and a muffin is not breakfast. I looked out the window the first night, and their was a drug deal going on right by my husband's truck, plus some homeless people hanging around. My room had no toilet paper in it, and bed was the worst one I have ever been on.
Business response:
Dear Oscar, We're genuinely sorry for the disappointment you experienced during your recent stay with us. We regret falling short of your expectations regarding our complimentary grab-and-go breakfast, the comfort of your bed, and our toiletries. When we receive such feedback, it is always shared with the appropriate individuals to explore ways for future enhancements. Furthermore, we are genuinely concerned about the incident near your vehicle. Please rest assured we do not take such concerns lightly, and we work closely wi... read more
Dirty linen and towels. Overall did not look clean
Business response:
Dear Carlos, Thank you for taking the time to review our hotel. We sincerely apologize for any inconvenience caused during your stay. We understand that cleanliness is paramount and regret that we fell short of your expectations in this regard. We want to assure you that we take all feedback seriously and will take steps to improve our services going forward. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.