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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusted Cockroaches everywhere. Never stay here.
Business response:
Dear Guest, Thank you for choosing us. Providing a clean and comfortable atmosphere during your hotel visit is our prime motto. Please accept our deepest apologies for the cleanliness issues that you pointed out. We will discuss this with our housekeeping and pest control team to review and take action. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Considering this a rare case, please give us another opportunity to serve you again.Sincerely,Hotel Management
The staff did not let me check in until 3am, since the system was getting an upgrade.
Business response:
Dear Bhavneet, Thank you for staying with us. Please accept our apologies for the delay in your check-in while our system was on update. We have noted your suggestions and remarks and will discuss them with the team to ensure a smooth check-in process and no delay as we advance. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Bugs everywhere
Business response:
Dear Threabee, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during y... read more
Todo el hotel esta muy sucio no entiendo como ustedes pueden promocionarlo, todo estaba sucio, compré una habitación para dos y habia y sofá cama para la segunda persona y el sofá cama estaba espantoso, horrible, tuve que dormir apretado con la otra persona, dicen que hay desayuno incluido y es completamente falso!!!!! Me sentí estafado con este hotel, desde que llegue hasta que me fui que no había nadie para hacer el check out y colocar alguna queja!!!
Business response:
Dear José, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for im... read more
Unsafe Hotel I checked in a little after 2 p.m. The foyer was empty & lacked a"Welcome" vibe to it. I sure as heck hope they are having renovations but there was signs of an upkeep. I had to use the main phone to call for assistance as no one at front desk The young man came out of office area within 2 minutes. I left after checking in as no time to go deposit my bag I came back with my Daughter after 9 p.m. We parked in the back parking lot. As we were retrieving my bag, my Daughter & I noticed trash outside the back door s... read more
Business response:
Dear Olivia, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you and your daughter. We wish we had addressed the problems while you were still here. The safety and security of the hotel is utmost important and we take them very seriously. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Broken furniture Bad facility Cockroaches Smelly rooms
Business response:
Dear Sarbeswar, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you with anything you need ... read more
Very nasty! No staff was avaiable to check in. Animals without leashes...not good at all. Felt very unsafe!
Business response:
Dear Deedra, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.