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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brittney the manager is completely unprofessional and rude. Rooms didn’t have clean linens and pull out sofas were horrible shape with nasty stains.
Business response:
Dear Jennifer, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room, which are causing you discomfort. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such problems are addressed. Our front desk team is here to help you. But we regret the issues you had with one of our associate. We will discuss these remarks with the respective members so t... read more
Disgusting room, door locks did not work properly, entire room and towels smelled of smoke. Roaches in bathroom. By far the worst hotel I have ever stayed in.
Business response:
Dear Joseph, Thank you for sharing your recent experience. We sincerely apologize for the unacceptable condition of your room, particularly the cleanliness and upkeep. This certainly doesn't reflect the standards we strive to uphold. We're committed to providing a consistently comfortable and well-maintained environment. Smoking is never allowed on the hotel premises, and we will address this as a priority. We appreciate you for bringing this to our attention. We hope you'll give us another chance to demonstrate this commitm... read more
I was on a business visit and booked this place. Toilet was dirty with no regular house keeping. Even on request they didnt cleaned the toilet. Rooms did not had enough lights and even after asking for a lamp it was not provided. Kitchen didint had even a single spoon or a cup. I found that the fridge was not clean either as someone's food (stale food) was lying in the fridge when I checked in. No soap in bathrooms. Switches in room either didnt worked or were broken. Corridors were filled with smell of smoke and I felt very... read more
Business response:
Dear Rohit, Thank you for being our guest during a business visit. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Smoking is not allowed on the hotel premises, and we will address this appropriately. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in... read more
Disgusted Cockroaches everywhere. Never stay here.
Business response:
Dear Guest, Thank you for choosing us. Providing a clean and comfortable atmosphere during your hotel visit is our prime motto. Please accept our deepest apologies for the cleanliness issues that you pointed out. We will discuss this with our housekeeping and pest control team to review and take action. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Considering this a rare case, please give us another opportunity to serve you again.Sincerely,Hotel Management
The staff did not let me check in until 3am, since the system was getting an upgrade.
Business response:
Dear Bhavneet, Thank you for staying with us. Please accept our apologies for the delay in your check-in while our system was on update. We have noted your suggestions and remarks and will discuss them with the team to ensure a smooth check-in process and no delay as we advance. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Bugs everywhere
Business response:
Dear Threabee, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during y... read more
Todo el hotel esta muy sucio no entiendo como ustedes pueden promocionarlo, todo estaba sucio, compré una habitación para dos y habia y sofá cama para la segunda persona y el sofá cama estaba espantoso, horrible, tuve que dormir apretado con la otra persona, dicen que hay desayuno incluido y es completamente falso!!!!! Me sentí estafado con este hotel, desde que llegue hasta que me fui que no había nadie para hacer el check out y colocar alguna queja!!!
Business response:
Dear José, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for im... read more
Unsafe Hotel I checked in a little after 2 p.m. The foyer was empty & lacked a"Welcome" vibe to it. I sure as heck hope they are having renovations but there was signs of an upkeep. I had to use the main phone to call for assistance as no one at front desk The young man came out of office area within 2 minutes. I left after checking in as no time to go deposit my bag I came back with my Daughter after 9 p.m. We parked in the back parking lot. As we were retrieving my bag, my Daughter & I noticed trash outside the back door s... read more
Business response:
Dear Olivia, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you and your daughter. We wish we had addressed the problems while you were still here. The safety and security of the hotel is utmost important and we take them very seriously. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.