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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok property a bit overpriced
Business response:
Dear Atul, thank you for choosing Extended Stay America. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. We have noted your price concern and will share it with the appropriate team member. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management
There were some discrepancies, but nothing that made me want to complain or leave. There were shower tiles that were chipped and other things to note, but I checked-in after a long work day and didn't want to stress about those. Other than that, I got what I needed for a good rest.
It was so-so,
Business response:
Dear Donni, thank you for choosing our hotel and for your review. Our goal is to provide a great experience for our guests with clean, comfortable, and well-maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to your next stay with us.Sincerely,Hotel Management
It was nice for a short weekend getaway
Business response:
Dear Nancy, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Research Park.Sincerely,Hotel Management
Rooms subject to overbooking. My reservation was honored, but my cousin's was not. Apparently the hotel is subject to frequent overbooking. If you stay there, make sure you check in as early as possible or at least call to insure your reservation is good.
Business response:
Dear Paul, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We take our guest’s feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
Great stay
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 1,006 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.