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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sofabes of first room was disgusting.
Business response:
Juan, thank you for evaluating your stay at our hotel. We apologize for the cleanliness issues you met during your visit with us. We take such concerns seriously, and we will share your comments with our housekeeping team as we strive to enhance our guest experience. We are grateful for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Staff was very amazing. Can’t complain. You definitely get what you pay for. Nothing fancy but satisfying and spacey. Clean restrooms and comforters. Furniture is acceptable. Off highway of a low traffic area. Would definitely book again
Take a deep breath…then book the room! The Front desk energy was poor. I was told to stop booking with Hotels.com because others before us tried checking in and were unable to BECAUSE of Hotels.com! The room was damp and dull. It “appeared” cleaned but not honestly cleaned. The piping rattled each time the shower turned on. The shared areas needs an upgrade. Thanks to the staff who provided coffee and muffins in the lobby. Not easy place to find (at first) but located near tons of cool ethnic restaurants. This was our favori... read more
Business response:
Paul, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Business response:
Neptali, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Más o menos Primero en lo único que estuve agusto es que quiero agradecer a la Srita. Sandra por su buena atención. En cuanto servicio del hotel: descontento porque no había agua para tomar, no había café en las tardes y noche, no había secadora de pelo, y la limpieza se hace cada semana. Las toallas sí se cambian pero la limpieza del cuarto no.
Business response:
Alejandro, thank you for posting a review of your stay. We regret not meeting your expectations and your disappointment with our housekeeping service. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We also want to share that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving th... read more
It was really good experience Jack was awesome he helped me out soo much
Business response:
Alyson, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Jack helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.