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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick stop in Austin... When I first opened the door - the first thing I saw was two bugs, scurrying across the kitchen area. I squashed them quick, so that my wife wouldn't say anything....the beds were not very comfortable & the shower didn't look very clean. The check-in was nice. The young man was pleasant but the swipe machine for the card had issues. I had to swipe several times. I was charged extra for my dog to stay. We were on the 3rd floor & it smelled like cigarette smoke. I had asked for a floor closer to the gro... read more
Business response:
Dear JOE, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and... read more
somewhat dilapidated; rooms not very clean and old, need remodeling. they seem to get abused by folks who stay in them for long period of time!
Business response:
Dear Salah, We appreciate you being our guest and sharing your observations. We are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate our guest's valuable input as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Amazing place , great staff
Business response:
Dear Preven, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We will share your compliments with the team to let them know their efforts are appreciated. Thank you again for your generous comments. We look forward to your next visit! Sincerely,Hotel Management
29th Birthday get away It was a good stay. The front desk was very helpful and the hotel was so close to all the attraction areas. We have so much fun. I do not have one bad thing to say. My 29th birthday was amazing
nice property meets my expectations.
Business response:
Dear CARLOS, Thank you for choosing Extended Stay America. We are pleased to read how much you enjoyed your stay. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Everything we do is aimed at making our guests feel right at home. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management
Descent for the price, beds were comfy, but only sheets given and limited supplies without having to go to the desk to ask for pillows or sheets. Also, elevator smells of pee.
Business response:
Dear John, Thank you for sharing your experience; we love that you could join us. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Amazing quiet and amazing service
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.