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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
somewhat dilapidated; rooms not very clean and old, need remodeling. they seem to get abused by folks who stay in them for long period of time!
Business response:
Dear Salah, We appreciate you being our guest and sharing your observations. We are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate our guest's valuable input as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Amazing place , great staff
Business response:
Dear Preven, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We will share your compliments with the team to let them know their efforts are appreciated. Thank you again for your generous comments. We look forward to your next visit! Sincerely,Hotel Management
29th Birthday get away It was a good stay. The front desk was very helpful and the hotel was so close to all the attraction areas. We have so much fun. I do not have one bad thing to say. My 29th birthday was amazing
nice property meets my expectations.
Business response:
Dear CARLOS, Thank you for choosing Extended Stay America. We are pleased to read how much you enjoyed your stay. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Everything we do is aimed at making our guests feel right at home. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management
Descent for the price, beds were comfy, but only sheets given and limited supplies without having to go to the desk to ask for pillows or sheets. Also, elevator smells of pee.
Business response:
Dear John, Thank you for sharing your experience; we love that you could join us. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Amazing quiet and amazing service
They didn’t have pillows, sheets or blankets for pull out couch and I had to buy towels because the second night I was there I went and ask but was told they was all dirty and haven’t been washed yet..
Business response:
Dear Casandra, Thank you for choosing us and for sharing your comments. We are glad that you had a pleasant stay overall. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.