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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms subject to overbooking. My reservation was honored, but my cousin's was not. Apparently the hotel is subject to frequent overbooking. If you stay there, make sure you check in as early as possible or at least call to insure your reservation is good.
Business response:
Dear Paul, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We take our guest’s feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
Great stay
This was close to everything from the airport to the event in Round Rock. Restaurants and shopping were also within walking distance.
Business response:
Dear Albert, thank you for choosing to stay with us. We are delighted to read you had an enjoyable, comfortable stay, and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
We enjoyed our stay and being able to have a use of a kitchen
Business response:
Dear Karen, we are thrilled to read how much you enjoyed your time at Extended Stay America. We could not be happier that you were impressed with our service, accommodations, and amenities. We are pleased to host your visit, and we look forward to your return. Sincerely, Hotel Management
We got what we paid for It was a decent hotel. Pool was shut down. The bed was a bit small. There’s was an ac unit that was struggling. There was a full fridge, microwave and a stovetop. No trash cans in the room.
Business response:
Dear Carlos, thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we are sorry that we did not meet your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing. Sincerely, Hotel Management
Room was nicely decorated but a bit worn. No coffee in room. Breakfast was muffins and rolls. Not a very inspiring location
Business response:
Randall, thank you for being our guest. Although you liked your room, we do regret we missed meeting some of your expectations. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I. Will no stay at this place again it need cleaning and good hospitality
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.