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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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This hotel is on the cheaper end. Service is poor. No one is at the desk very often. I had to ask for toilet paper more than once. There’s no garbage can in the room. I’ve asked for one for days, but none ever come.
Business response:
Dear Andrea, We're genuinely sorry our staff was not responsive to the difficulties faced by our valued guests. It is always our priority to follow up and help our guests make the most of their visit. Therefore we apologize this was not your experience. We will share your comments with our team to ensure we are well-poised in serving our guests better moving forward. We hope you will consider revisiting us for the flawless stay you deserve.Sincerely,Hotel Management
bring your own breakfast First, the bed was as comfortable as a trampoline. Second ,the sofa bed did not have sheets on it and a sheets and blanket had to be requested. While breakfast started it at 6:30 am, my family arrived at 8 am and the chairs were on tables and hardly anything was set up or out. It was kind of disappoint. Fortunately, it was just for one night.
Business response:
Dear William, Please accept our sincere apologies for failing to deliver you and your family the seamless visit you deserve. Our goal is to provide services and accommodations beyond our guest's expectations, and we regret this was not your impression. Although this does not change what transpired, we appreciate you bringing these concerns to our attention so we can address them with our team. We are continually working to improve our hotel and encourage you to try us again; we are confident you will enjoy a much-improved st... read more
The check in went smoothly. Had a situation was solve. Front desk very helpful. Perfect room an location. 😃 😊
Business response:
Dear Denise, Thank you for choosing Extended Stay America, and we appreciate your mentioning smooth check-in. It is glad that our staff could resolve your issue to your satisfaction and took good care of you. Considering our location, we hope you will always be our guest whenever you visit our location. Sincerely,Hotel Management
It's o.k.
Business response:
Dear Willie, Thank you for your recent stay with us. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for the feedback, and we hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Hospitality Our stay here at the extended stay was very convenient the staff was very friendly and polite and very helpful. Special thanks to Denise at the front desk along with the other staff
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 1,006 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.