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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn’t have pillows, sheets or blankets for pull out couch and I had to buy towels because the second night I was there I went and ask but was told they was all dirty and haven’t been washed yet..
Business response:
Dear Casandra, Thank you for choosing us and for sharing your comments. We are glad that you had a pleasant stay overall. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
As always the staff is professional courteous and very helpful and property is clean and close to all the restaurants and shops
Business response:
Dear Serafin, Thank you for taking the time to share this excellent review for Extended Stay America! We will share this with our team as they continue to work hard to provide every guest with an outstanding experience. We hope you will stay with us again soon when you are in town.Sincerely,Hotel Management
Says they have a pool but they Do Not.
Business response:
Dear Michelle, Thank you for staying with us and sharing your review. We apologize for not meeting your expectations. We always seek opportunities to improve our guest experience, so we are grateful for your feedback. We hope to better your stay, should your travel plans bring you back again.Sincerely,Hotel Management
I booked this hotel for the purpose of the pool since my kids are out for the summer but it was recently covered up with cement. The rooms/furniture are very outdated but the staff is extremely nice.
Business response:
Dear Brittany, Thank you for choosing us. It is glad you had a pleasant stay and had some great encounters with our team. However, we apologize for not meeting your expectations with the room and its condition. Your comments are critical and shared with the team to address adequately. Also, we are sorry for the disappointment felt by your kids due to the issue with the Pool. We will share this with the team to ensure this is corrected on a priority basis. Please revisit the next time you are in the area for a flawless experi... read more
Nice enough The hotel was nice but the hallways could use some vacuuming. You could see some guests were long term because they would visit each other in their rooms. The clerk seemed over whelmed upon check in and the morning clerk seemed to be engaged in long conversation with long term guests. Shampoo would be a welcome feature.
The staff is amazing the rooms need a little bit of updating the pullout bed did not work but overall it was a pleasant experience
Business response:
Dear Serafin, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We have shared your concerns with the appropriate individuals and are following up to determine how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits.Sincerely,Hotel Management
Dirty
Business response:
Dear Ruth, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Bath exh fan didn't work. Litter in hallways and outdoors.
Business response:
Dear Richard, Thank you for your recent visit and review. We aim to provide an exceptional experience for each guest; therefore, we apologize for the inconvenience you experienced. Your concerns have been shared with the proper individuals, and we hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.