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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroach’s. Staff was friendly though.
Business response:
Dear Stephen, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our hospitality. However, we apologize for not providing the clean, spotless accommodations you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Nice place
Quick stop in Austin... When I first opened the door - the first thing I saw was two bugs, scurrying across the kitchen area. I squashed them quick, so that my wife wouldn't say anything....the beds were not very comfortable & the shower didn't look very clean. The check-in was nice. The young man was pleasant but the swipe machine for the card had issues. I had to swipe several times. I was charged extra for my dog to stay. We were on the 3rd floor & it smelled like cigarette smoke. I had asked for a floor closer to the gro... read more
Business response:
Dear JOE, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and... read more
somewhat dilapidated; rooms not very clean and old, need remodeling. they seem to get abused by folks who stay in them for long period of time!
Business response:
Dear Salah, We appreciate you being our guest and sharing your observations. We are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate our guest's valuable input as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 1,006 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.