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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kind suite with sofa bed Hotel staff was friendly. However the pillows were flat, the bed sheets had holes in them. I had a suite room with a king bed and sofa bed reserved, no extra bedding was provided. The sink and tub were dirty. Overall room did not have a cleanliness feel or smell.
Business response:
Dear Samantha, Thank you for taking the time to share your valued feedback. We are happy you are pleased with our customer service. However, we regret the various issues which compromised your experience, and we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding stay for which we are known.Sincerely,Hotel Management
.
This hotel is on the cheaper end. Service is poor. No one is at the desk very often. I had to ask for toilet paper more than once. There’s no garbage can in the room. I’ve asked for one for days, but none ever come.
Business response:
Dear Andrea, We're genuinely sorry our staff was not responsive to the difficulties faced by our valued guests. It is always our priority to follow up and help our guests make the most of their visit. Therefore we apologize this was not your experience. We will share your comments with our team to ensure we are well-poised in serving our guests better moving forward. We hope you will consider revisiting us for the flawless stay you deserve.Sincerely,Hotel Management
bring your own breakfast First, the bed was as comfortable as a trampoline. Second ,the sofa bed did not have sheets on it and a sheets and blanket had to be requested. While breakfast started it at 6:30 am, my family arrived at 8 am and the chairs were on tables and hardly anything was set up or out. It was kind of disappoint. Fortunately, it was just for one night.
Business response:
Dear William, Please accept our sincere apologies for failing to deliver you and your family the seamless visit you deserve. Our goal is to provide services and accommodations beyond our guest's expectations, and we regret this was not your impression. Although this does not change what transpired, we appreciate you bringing these concerns to our attention so we can address them with our team. We are continually working to improve our hotel and encourage you to try us again; we are confident you will enjoy a much-improved st... read more
The check in went smoothly. Had a situation was solve. Front desk very helpful. Perfect room an location. 😃 😊
Business response:
Dear Denise, Thank you for choosing Extended Stay America, and we appreciate your mentioning smooth check-in. It is glad that our staff could resolve your issue to your satisfaction and took good care of you. Considering our location, we hope you will always be our guest whenever you visit our location. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 4.1 star rating with 963 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.