Extended Stay America - Austin - Round Rock - South

Business response:

Shanna, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Charles, thank you for sharing your feedback and we are glad to be your home while your new house is being set. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We will be sure to share your compliments with the front desk staff and we hope you will consider Extended Stay America your home away from home. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again whenever you are in the area! Sincerely, Hotel Management 

Business response:

Gloria, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Clifton, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Archie, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope you will consider staying with us in the future. Sincerely, Hotel Management 

Business response:

Linda, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant visit and that you liked the value we offer. However, we are sorry for the smoke odor you had in your room. We will share your comments with the housekeeping team to make sure this room receives a deep clean. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management