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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was a non smoking rum that smelled like cigarette smoke
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
There's a night club next to the hotel that stays open all night seems like playing loud music. They park in the hotel parking which makes the police and tow trucks come tow cars away for residents to be able to park however the police harass the wrong people standing outside. Monique the manager and Alicia have no idea how to manage. Crystal is the ONLY person with commom damn sense as to how things go area here! She has a good explanation of how things with us having to ask questions.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. However, we are glad you liked the service provided by Crystal. We value your feedback and hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Clean, lots lighting, staff was great, i would stay again if i had to. Only needs bigger pillows
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our property as well as the courteous associates. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Although the staff was great that will be my first and last time staying there. My room had a weird smell to it. The shower head had mold. The ‘Continental Breakfast’ was mini sized granola bars and dry packs of grits. The room was really something out of the 80’s. No one should have an ‘Extended Stay’ there. Sorry
Business response:
Thank you for your review. We apologize for the odor you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel ... read more
No WiFi service My stay was not the best. I travel for business, and the WiFi service is horrible here, there is really NO WiFi. I even paid the extra 5.95 to get faster/ better service, but that did not help. I kept getting kicked offline. I was never able to get my business work done. And today, early evening, I called back the property to get my receipt for that WiFi charge, which was taken from the deposit. Hours later, still no receipt! . I called them back four hrs later, and the front desk clerk tells me he can't give... read more
Business response:
Thank you for your review. We are sorry for the issues you encountered with the internet connectivity. We will share your concerns with the engineering team for review and action. We also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hote... read more
Lady at the front desk i believe named Ashley was extremely helpful. She was helping an older lady at the desk which was taking some time an attention but she still managed to get me checked in and settled quick and easy.
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Ashley. Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 4.2 star rating with 971 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.