Extended Stay America - Austin - Round Rock - South

Business response:

Iris, thank you for your recent stay at Extended Stay America. We are delighted you loved our pet-friendly facility. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates, so we are sorry this situation was not handled appropriately. We have shared your concerns with the front desk team, so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management 

Business response:

Sammy, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you for your feedback, and we hope to see you again soon on your next trip this way. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope to have an opportunity of hosting you again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Lakenzar, thank you for choosing to stay with us. We're sorry for your disappointment with the overall condition of our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Also, know your concerns regarding the cleanliness of your room will be discussed with our housekeeping team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincer... read more

Business response:

Michael, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management