Extended Stay America - Austin - Round Rock - South

Business response:

Thanks for taking the time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. Although it seems you had a pleasant time with us, we are sorry for the cleanliness issue you encountered. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Jamie, thank you for choosing Extended Stay America. It’s great to know you were impressed with our associates and had a pleasant time with us. However, we are sorry for the issue you had in your initial room, but we are glad to know it was resolved to your satisfaction. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. Also, our maintenance team is asked to check the bed and do the necessary repair. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your time with us and were impressed with our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management