Extended Stay America - Austin - Round Rock - South

Business response:

Jasmine, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Alan, it was wonderful to read your review and find out how much you enjoyed your stay at Extended Stay America. We are thrilled to know you loved your well-appointed and that you were impressed with the great service delivered by our front desk associate. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We love hearing from satisfied guests of Extended Stay America, and we thank you for taking the time to share your comments. It’s good to know you loved our ideal location easy access to the freeway and that you had a nice time with us. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you were impressed with our associates and that you also enjoyed our ideal location. However, we are sorry for the odor issue you had in your room. We have shared your feedback with the housekeeping team to be more diligent with their efforts. It was a pleasure accommodating you, and we hope to see you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We’re happy to know you liked the service provided by our excellent staff and that you were impressed with our grab-and-go breakfast. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay. We’re glad to know you were impressed with the service provided by our attentive staff and that overall you had a pleasant time with us. However, we’re sorry for the issues you experienced while you were here. We have discussed your concerns with the respective departments to improve our service and facilities moving forward. We hope to have the opportunity to make your next visit with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management