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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excelente Foi otima
Business response:
Raul, thank you for the wonderful feedback of Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect review. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
When we arrived we did not have towels, three lights did not work. And our sink would not drain. The person checking us in asked do you need the lights? They did fix everything but while we were getting ready for an event. There was no breakfast as advertised at least not by 8:30. Apparently breakfast was granola bars or muffins and coffee. While the carpet was pretty dirty the the room was comfortable but the small kitchen was not stocked, you had to request all kitchen utensils, pans and dinnerware - I don’t know if there ... read more
Business response:
Lori, thank you for sharing the specifics of your stay with us. We apologize for the difficulties you encountered due to our hotel policy and the maintenance issue in your room. We want you to know that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them upon the guests’ request and is complimentary. We’re sorry if this was not communicated to you at the time of check-in. We wil... read more
The place is clean and no loud neighbor s. Staff is always friendly.
Business response:
Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Extended Stay America your home away from home when your travels bring you back to the area. Sincerely, Hotel Management
Good employees, bad hotel management This hotel is severely understaffed and not maintained. The employees here are great but they are overburdened.
Business response:
Thank you for taking the time to review our hotel. We’re glad to know you were pleased with the service provided by our staff, but we’re sorry for any inconvenience you may have experienced. We will share your observations with our management team. We appreciate your feedback and hope to have another opportunity to provide you with a much better stay. Sincerely, Hotel Management
Good To Go Great location and nice place.
Business response:
Joseph, thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Nice hotel near to the various places I needed to be while in Austin.
Business response:
We're so glad you chose Extended Stay America for your stay. It's a pleasure to read that you were satisfied with our services as well as the hotel's location was perfect for your needs. We are happy to see you had a pleasant visit, and we hope to welcome you again very soon! Sincerely, Hotel Management
Business response:
Juan, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Not in a good location and didn’t even have a ice machine.
Business response:
Thank you for staying at our hotel. Please know, our room has a fully equipped kitchen with a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to have the opportunity of welcoming you back when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,873 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.