Extended Stay America - Austin - Round Rock - South

Business response:

Thank you for choosing to stay at our hotel. Please accept our sincerest apology for the issues you described regarding our front desk. Customer satisfaction is our team's top priority, and we obviously failed to deliver during your stay. We will share your feedback with our team and discuss ways to improve our service to our guests. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We do hope you will stay with us another time for a mo... read more

Business response:

Thanks for choosing Extended Stay America on your trip to our city. Although you had an overall pleasant stay, we are sorry for the noise issue you experienced here. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Celine, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had in your previous room and ensure you the rest of the stay was a comfortable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Jasmine, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Alan, it was wonderful to read your review and find out how much you enjoyed your stay at Extended Stay America. We are thrilled to know you loved your well-appointed and that you were impressed with the great service delivered by our front desk associate. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We love hearing from satisfied guests of Extended Stay America, and we thank you for taking the time to share your comments. It’s good to know you loved our ideal location easy access to the freeway and that you had a nice time with us. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you were impressed with our associates and that you also enjoyed our ideal location. However, we are sorry for the odor issue you had in your room. We have shared your feedback with the housekeeping team to be more diligent with their efforts. It was a pleasure accommodating you, and we hope to see you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management