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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Debe haber un hotel mas limpio con el mismo precio El personal del hotel excelente, el hotel viejo y muy sucio, los huepedes de al lado y de la habitación del frente con mucho ruido, fiesta, licor y hasta sustancias que parecían drogas. Sin embargo, no hubo problemas de ningún tipo. Pero no es nada placentero tener vecinos así en habitaciones cercanas.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
There were roaches. Like everywhere, I'm not sure if this is a Robles with all hotels in Austin but I'm starting to see that ill need bug spray
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thanks for bringing the in-suite unwanted guest situation to my attention. We have our pest control company scheduled to treat the room. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
Satisfactory. Great price for the room. But does need a little extra care with the cleaning. I will stay here again but if there is another hotel with the same price i'll probably go with the other only because i believe the room needed a little extra attention to the cleaning.
Business response:
Jenefffer, thank you for choosing Extended Stay America - Austin - Round Rock - South and taking the time to share your experience. We are happy to read you had a comfortable stay and found us to be a good value. Please be assured your feedback have been communicated to our housekeeping team. We look forward to your next visit with us. Sincerely, General Manager
Great for the price and location I read some terrible reviews about this hotel, but I needed to stay on a budget and liked the kitchen idea. Now when I got there I was checked in fairly quickly. The staff was friendly and helpful. I got to my room and noticed I didnt have any kitchen ware. I called down and was immediately brought a plastic crate full of stuff. They give it out when it is needed which is a good idea. Anytime I had a question, the answered it. I was told at checkin they only do housekeeping if you stay a week... read more
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked the great service provided by our associates and had an overall enjoyable visit. It was good to have you here, and we hope you will come and see us again in the future. Sincerely, General Manager
Business response:
Christopher, thank you for sharing your kind rating with future travelers online. We appreciate you choosing us and hope to see you again at Extended Stay America - Austin - Round Rock - South. Sincerely, General Manager
Business response:
Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Austin - Round Rock - South. Sincerely, General Manager
My room was NOT ready would have to wait 20 minutes for it, so they put me in another this one not very clean. Beside that I slept comfortable.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, we sincerely apologize that upon arrival to your suite, there were housekeeping issues and regret the inconvenience it caused. Please know your feedback has been shared with the entire team to ensure a review of our processes. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, General Manager
Potato chips under the sheets. WiFi didn't work. Caked dust on the air vent.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. That being said, I am sorry for the cleanliness issues you experienced while being here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it never happens again. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Business response:
James, thank you for your stay at Extended Stay America - Austin - Round Rock – South and for your four-star rating. We are happy your overall experience with us was a pleasant one. We hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 4.2 star rating with 971 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.