Extended Stay America - Austin - Round Rock - South

Business response:

Thank you for taking the time to review your stay. We’re happy to know you liked the service provided by our excellent staff and that you were impressed with our grab-and-go breakfast. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay. We’re glad to know you were impressed with the service provided by our attentive staff and that overall you had a pleasant time with us. However, we’re sorry for the issues you experienced while you were here. We have discussed your concerns with the respective departments to improve our service and facilities moving forward. We hope to have the opportunity to make your next visit with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Reginald, thank you for the very nice review of the Extended Stay America. We are delighted to know you had an amazing stay and our comfortable beds made you feel at home. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America. We are thrilled to know you liked our courteous service and that you were impressed with our ideal location as it was close to other interesting venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Gerardo, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Carol, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management