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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location where I needed to be The hotel staff (all nice young people) were very pleasant and helpful. Room was comfortable and clean. Morning coffee was very good. "Free breakfast" was a bit of an exaggeration, sometimes consisting of granola bars and/or instant oatmeal.
Business response:
Lynn, thank you for staying with us. We are glad to read you liked our courteous service and that our location was perfect for your needs. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
My stay It was a good stay i loved that i could cook and they have pots pans and the works great hotel
Business response:
Nichole, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that you were impressed with the good value we offer. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Very secluded and private area but it reeked of cigarettes and the rooms weren't clean very well, still had trash under the beds. It was decent for the time being, and the urgency but if I had the option of staying elsewhere, I would've.
Business response:
We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Less than advertised I was just looking for basic accommodations for a couple of nights -- but this did not meet expectations from the listing. There was no free breakfast, no "view", limp flat pillows, and the last guest's food in the fridge. I never saw staff at the front desk after I checked in.
Business response:
Mark, thanks for staying at our hotel and for the feedback. We are glad to read you had an overall nice stay and that you were benefited with our convenient location. However, we are sorry our breakfast choices were not up to your liking and regret the inconvenience caused. Your feedback has been shared with the concerned team members to improve our product offerings. We hope you and your family will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Good for the price. But can't be big price. people working there was very nice and helpful. Bed was not the best and the pillow was terrible. Breakfast could be improved. Room need some improvements.
Business response:
Marcos, thank you for being our guest at Extended Stay America. We are pleased to read you found us to be a good value and were impressed with our courteous associates. However, we are sorry we missed meeting some of your expectations. We appreciate your valuable feedback as it will help us to improve our performance moving forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
It is ok but overpriced This hotel is nice enough. But the 75 plus 23% hotel tax make it not a good deal. The staff is generally polite, but some of them are in-experienced or liars. Do not pay full price. Use a travel site. For 58 plus tax..... it is good.
Business response:
Thank you for being our guest. We are happy to know your overall experience was a pleasant one. However, we’re sorry for the issues you had with the cost of your stay and regret the inconvenience it caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please know we conduct competitive pricing analyses several times throughout the year. Our pricing for is in line with what comparable hotels in our vicinity are charging. We hope the positive aspe... read more
work trip definitely will rebook
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
It was pretty great. Very spacious. They had trouble with the tools but they moved us up to a king sized suite!
Business response:
Thank you for sharing your amazing experience you had at Extended Stay America. We are thrilled to read you thoroughly enjoyed your time here and were impressed with the size of your room. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Coleman, thank you for staying with us and taking the time to post your rating.Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 4.2 star rating with 971 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.