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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here again When I checked in after making reservations a week in advanced the front desk locked me out of my room on day 2 and it took about 20 mins to get help with the issue and the guy in front of me lost his reservation. Never could find anyone at the front desk. Rooms were dirty my comforter had a football size stain on it and smelled funny. Also I had a don't not disturb sign on the door when I left the room and I had left the tv on when I returned later that evening and got a new key to room I noticed someo... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you did not enjoy your stay at our facility. Please accept my apology. I am speaking with our housekeepers to ensure that all the bedspreads are inspected and this does not happen again in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.