Extended Stay America - Austin - Southwest

Joe 

on Expedia

10 years ago

Never again. The staff of the hotel was great however, the hotel accommodations was lacking. I expected a room with a separate sitting room and bedroom. What I had was one room with a kitchen that had nothing in it. I had to go to the desk to get cooking utensils, plates, glasses, etc. The individuals above us had children that made noise all day, starting early in the morning. There were no breakfast, and what really surprise me was there were no lobby. 

Frank 

on Expedia

10 years ago

Decent, not great. Hot water took a long time to show up for showers. Sheets and pillow cases didnt smell too good. Ants in the kitchen area. 

G-Spice 

on Expedia

10 years ago

You Get What You Pay For Cheap, thin linens, rough towels and polyester bedspread. Felt dirty. Must request hair dryer and dishes at the front desk. Phone was not connected to the wall and the phone was labeled as being from another room. Breakfast was a grab n' go from a side table. Not rolling luggage-friendly. Two double doors at the entrance with fast closing springs and no "handicap" button option to hold the door open. Very uninviting. Yes, it was clean, but I would never stay here again. I do not know if this is the n... read more

Bee 

on Expedia

10 years ago

Bad facilities, staffeta very nice. First, only 1luggage cart, 2nd on site laundry facilities mostly broken. 3rd had to run water for 20 minutes to get something that vaguely resembled warm water which in drought stricken south central Texas is totally unacceptable. Of course I guess they make up for this by having no ice vending. I won't even bother to talk about the grab and go breakfast quality. The staff tried very hard to apologize for the facilities or the lack of.. 

Anastasia 

on Expedia

10 years ago

You have extra money to have the room refreshed. Not what we expected. 

Anonymous 

on Expedia

10 years ago

Needs upgraded or revamped The room smelled of mildew. No coffee in your room. I did not like having to get dressed to go to get coffee. 

Ida 

on Expedia

10 years ago

Never again at this hotel Very bad experience. Staff was not freindly. The bed sheets were not clean, asked to replace them but they told that all staff already left. We were ended to replace the sheets by ourself, no apologies, no discount of the stay @ hotel. I wont recommend this hotel to any of our freinds. 

Lalli 

on Expedia

10 years ago

Only good thing about this place: Front desk STAFF Too many mosquitoes in the room. Cleaning staff not efficient. Our room was not cleaned at all on Sept. 27. We even had to change the bedsheets ourselves. Very poor breakfast. Worst coffee ever. 

Anonymous 

on Expedia

10 years ago

Uncaring and dirty Dirty elevator, dirty tub (yuck, uncaring staff. No daily maid service. Why bother to stay here when there are choices. Hated it.