This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our experience TV view was terrible. Fuzzy in all Channel Floors are very hallow where you hear yourself walking. You can tip toe and still hear yourself walk. Had a bad night where people above us where walking, running and making al kinds of noise. We heard everything. My kids were scared thinking it was the boozy man lol Elevators were very dirty.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not have a comfortable experience. Please accept my apology. I discussed your comments with the team, and we will work to make sure we are enforcing our quiet hours as well as thoroughly inspecting rooms to ensure that everything is functioning properly. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Worst hotel ever Well the first room we had their was bugs in the shower and also in the room so we moved and the next morning I was woke up by a fire alarm and nobody said what it was. Also the hallways where not vacuumed and the hole hotel was nasty. never will I stay at one of those places again.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay did not meet our company’s high standards. To prevent your experience from happen again, I will be retraining our staff to make sure we are properly cleaning and inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
filthy hotel The front desk clerk was awesome who checked us in. Our room was dirty the shower had a couple bandaids stuck to the wall which tells me it was not clean. The handle fell off while me husband was showering. No screw to hold it on??? There was not even a glass or any coffee service in the room. I have had better rooms back in the day at motel 6. The towels were scratchy and the whole room had an odor. Not a very good continental breakfast either. There was also no pamphlet telling you where you could get some foo... read more
Business response:
Thank you for your recent review of your stay. I appreciate your kind comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I have brought your experience to the attention of both our housekeeping staff and front desk staff to make sure rooms are thoroughly cleaned and inspected before guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance t... read more
Horrible. first room was very unclean. the second after i asked to be moved was also unclean. horrible, will never book again. would give zero stars if i could.
Business response:
Thank you for providing us with details about your stay. The situation you described regarding the cleanliness your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have showed your review to our housekeeping staff and held a meeting with them to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Horrible stay. No hot water. Ants in the kitchen. Not a real breakfast. TV channels were horrible. Won't stay there again. Expected more for the price.
Not gross or horrible, just low quality. No Hot water first night. Didn't fix til next day and still wasn't done right. Takes 20 minutes for lukewarm water to make it to room. They should just say "packaged muffins and coffee" instead of breakfast. Probably not worth the money.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we were having hot water issues during your stay. As this hotel’s manager, I can assure you that I have reached out to our maintenance department to remedy this situation to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Cockroaches Found cockroach in the bathroom the next morning.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you experienced cleanliness issues during your stay. Please accept my apology. To make sure this doesn't happen again, I am having my maintenance engineer check all rooms to make sure everything is up to our company’s high standards. In addition, I plan to call our outside vendor and notify them to remove the issues mentioned. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you wi... read more
Good start... :-/ The morning crew when we checked in were phenomenal! Lisa and the younger gentleman with her went above and beyond. The first night was fine - no problems. Spent the day at the races and came back to what looked like termites in the hallway..they started at about 3 doors down and got heavier the closer I got to my room. Get to my room and yea you guessed - room keys do not work (both of them). Informed Nalia (manager on duty) of the bug problem and she seemed to either not believe me or just did not care. F... read more
Not Pleased Not happy with receiving a smoking room.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.