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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok The check in process was fine they were training a new person so it took longer but that ok. Going to the room one elevator was not working. The hallway smelled of smokers. Once in the room there was garbage under the sink in the kitchen. There were no dishes in the room not even a paper cup. Yes I could go to the front desk to get dishes, why should I they should be in the room. No coffee pot in room because they offer that in the lobby not good. no housekeeping the whole time of our stay. Fresh towels only if you go to ... read more
Business response:
I appreciate you bringing your experience to our attention. We also strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and for guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services fo... read more
Bad morning Bad morning with front desk Stephanie
NOT a complete kitchen The hotel was clean and comfortable and the staff was excellent, but when did Extended Stay stop putting cooking and eating utensils in their units? I can't see how they can call them complete kitchens if you have bring pots and pans, skillets and glasses, cups and plates, and silver/
Do Not Stay Here This hotel was terrible. Cold showers, power went out, no housekeeping, dirty linens, dirty towels, no toilet paper. Avoid staying here.
You get what you pay for. Welcome was great. Then our service took a turn for the worse when we asked for sheets. We were treated in a rude and unprofessional manner. Definitely not a good customer service experience. I expected more for the price we paid but I guess it was the least expensive for a reason.
BEDBUGS EXTREME!!! I stay in this hotel for Room#210 during sxsw 2016, in Austin Texas. cut it short , left after 2 nights because of "BedBugs Bites"! It's horrible! Extremely bad like rashes all over my legs! Went down & speak with the GM Zena but, seems like it's just normal to her like nothing happen and then she ask me how I got them.. I told her you crazy?? You got to be kidding me! I left the hotel and booked different hotel.. Y'all need to stay away from this place unless they will clean up this up this place..it's ho... read more
Low budget place One elevated is broken (apparently for a long time.) The buttons for the other elevator are held on with duct tape-really! Just pass the "grab and go breakfast" by--granola bars and coffee.
Dirty budget hotel Poor budget hotel. Stains on the bathroom counter, refrigerator doors were covered with something dirty although the front clerk said they were stains. Etched graffiti in elevator doors. Half of the elevator buttons were non functional.
Basic hotel This is a hotel with very basic stuff. There's no closet with closure so they install some wire shelves and put a curtain to cover it. Interestingly there's no hanger. The kitchen does come handy but no plate, no silverware so I am not sure how useful it is.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure our rooms are properly stocked. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to ou... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,316 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.