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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good showing I had reserved two rooms for three nights. Upon arrival we were given the two rooms, 210 and 212. Both rooms were not cleaned at all. Towels on the floor, beds not made, trash in trash cans, some hygienic issues in the bathroom and a window that was not able to be closed. The staff told me that supposedly the cleaning crew had missed one room and the other was not even tracked as needing a cleaning. I was issued another room, 106, and upon opening the door was met with an incredibly bad smell that I what I... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better exper... read more
weekend visit The floor was dirty. The carpet had stuff on it. That I walked on barefoot. Refrigerator door was dirty. When I asked for clean towels and to have the room picked up midway thru my stay they requested 10.00 dollars. The entire facility smells like a cigarette.
Nauseous We had reserved a King Suite. We were told they were sold out and we'd have to take a room with two queens. So much for Romance! We did get a discount because of this. The lights and plugs wouldn't work on the bedside wall, so we were partially "in the dark"! People in other rooms were cooking foul smelling things that made us nauseous. Will not return. Don't recommend!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to your expectations. To uphold our company’s high standards, I will be reviewing our room inspection procedures with our staff. Additionally, I will make sure we are better monitoring room inventory moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the... read more
do not stay here only nice thing was the staff. room was extremely unclean, bathroom was disgusting, saw a bug on the bed, it was noisy, stay somewhere else
Business response:
Thank you for your review. We appreciate the kind comments about our staff; however, we apologize for the cleanliness issues you experienced. To make sure this doesn't happen again, we will review our cleaning and room inspection procedures. Your feedback is important, so thank you for sharing.
Too bad to be with family
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I didn't know! I did not realize that there was no housekeeping. Not that I am slob when I travel alone, but having a bed made is considered a luxury to me these days - I never do it myself! I would not stay here again. Also, it was pretty grody that when I went to leave for work there was a bloody gauze bandage in front of the door. It was still there when I got back 12 hours later,. Ewwww.
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the trash you encountered outside your door. In response to your feedback, I have already addressed this issue with the staff and we will be conducting more frequent patrols of the hallways moving forward. We would love to have another chance to provide you with a better experience the next time you're in town.
find somewhere else to stay Check in was awful!!! So slow!!! The room was old and outdated. It smelled like smoke so bad I could taste it all night.
Convenient location but that's the only positive. Room was dirty, staff was unkempt and checked me in while shoving dinner in his mouth. Room and refrigerator were dirty and smelled and the towels had old set in stains. Didn't let housekeeping in while I was there because I just didn't trust them. Place didn't even have automatic doors which made it even more difficult to get luggage in. Terrible experience.
Price was right but that is about all! On my way to the hotel I had trouble figuring out how to get to the hotel. I could see the hotel but, it was unclear how to get on the service road that would lead you to the hotel entrance. Upon arrival, it took the front desk person forever to check me in. I believe it was over 15 minutes of me standing at the desk while the person was struggling with the computer. I really had to pee but there was no lobby bathroom so the 15 minutes were very long to me. Once I was finally in my room... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.