Extended Stay America - Austin - Southwest

Ted 

on Expedia

11 years ago

Bad Worst experience I have ever had in a hotel! The smell of food hit me the moment we walked in. When I went to the front desk to complain the clerk gave me a can of Febreeze to spray my room with . Bathroom not clean . No manager there on weekends . Loud occupants across the hall making it impossible to sleep. Room nothing like it was shown online. I will probably not use Hotels.com again 

carol rogers 

on Expedia

11 years ago

Extended stay should let guests know at check how they operate. We got in the room an found no hangers in the closet, no dishes in the kitchen and they advertise a fully stocked kitchen, no shampoo or condition, no hairdryer, no coffee pot. Anything you wanted you had to ask for. I also called ahead for directions and was told to exit on 238B. No such exit, it turned out the person I had talked to was in another state. The bed had hard a rock and we felt like we were camping out. Lastly no real breakfast. We will never stay ... read more

Annonymous 

on Expedia

11 years ago

Cheap but dirty The front desk was good and the price was reasonable but everything else left much to be desired. The room did not look like it was cleaned well ie hair laying around, soap residue in shower. The walls in my room had bad water damage to the walls and sheetrock. The chain itself is usually fine but this hotel is not managed properly. 

DisappointedBeeCave 

on Expedia

11 years ago

Not Clean and Bad Customer Service I placed clients here so they would have a full service kitchen and near the Bee Cave area. They arrived and the room was not very clean. When we tried to extend their stay only 2 days it took 3 people and over 30 minutes to extend. I then received a call the following day, very rude I may add, stating that I booked through a travel site and that I wouldn't get the same rate. The rate was never discussed or brought up as an issue. The fact that this person basically attacked me over the pho... read more

Mary 

on Expedia

11 years ago

Overbooked....Customer Service training needed After being up for 14 hrs to arrive in Austin at the hotel .. the CSR at the Front desk was not trained in Customer Service. Very Abrupt and matter of fact that we arrived at 130 pm and wanted to check into my room.. only to find out we did not have a room at all since the hotel was overbooked by Expedia or Hotels. com!! and did we want to go elsewhere....we prepaid 4 weeks out for this hotel to be told .. did we want to go someplace else ?? finally the only room we received was... read more

Lisa 

on Expedia

11 years ago

friday in july Very differcult to find...called for direction since gps was unable toget me there. Night check in is not completely familiar with the area. They have very basic rooms. Breakfast is a grab and go and ends at 9am on a Saturday. Checkout was easy 

Anonymous 

on Expedia

11 years ago

kind of disappointing Cons: Disappointed there was no fitness center. Minimal staff. Dirty Band-Aid fell out of bed next to nightstand. found another behind nightstand, left me kind of speechless. Large black beetle crawling around - day staff very nicely came and took care of it. Should include a booklet or list of places to eat or shop in the area please. Pro's: good Wi-Fi speed, ice in fridge, pillows clean and comfortable, TV and remote minimal but worked fine.