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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away! Not worth $49 a night, let alone $90 This place is a dump. Found 1/2 gallon of milk in the fridge that has been EXPIRED for a week! You get a "full" kitchen but your trashcan is in the bathroom and is tiny. The A/C sounds like when we were kids and we put baseball cards in the spokes. Rat-tat-tat-tat... You catch my drift. Hairs in the tub prior to even being used. The people here obviously don't care about their jobs, cleanliness or anything else for that matter. Stay away unless you're looking for one of those "... read more
BAD Sheet was not clean, bed cover was not clean, floor was stain and dirty and the room smelled.
Business response:
I appreciate you bringing your experience to our attention. The cleanliness issues you described in your room are truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to speak with my housekeepers to make sure each guest receives a clean and comfortable room. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not a good stay Broken slivers of glass in hotel room carpet. Stepped on several of them. They should have comped the room. Won't stay there again
Business response:
The team and I read your comments about your stay with us. The situation you described regarding the broken glass on the carpet is truly regrettable. We are very sorry for your experience. I discussed your comments with the team and we are going to check the rooms more thoroughly. Thank you very much for bringing this to our attention. If you have any additional feedback, we would like to hear it. We would love to have another chance to provide you with a better experience the next time you're in town.
Never again. The staff of the hotel was great however, the hotel accommodations was lacking. I expected a room with a separate sitting room and bedroom. What I had was one room with a kitchen that had nothing in it. I had to go to the desk to get cooking utensils, plates, glasses, etc. The individuals above us had children that made noise all day, starting early in the morning. There were no breakfast, and what really surprise me was there were no lobby.
Business response:
Joe - Thank you for taking the time to write a review of your stay. I am so disappointed that you were not told that we have removed all the dishes from the rooms for sanitary purposes and that we will happily bring you what ever you need for your fully equipped kitchen. Please accept my apology. To ensure that a situation like yours doesn't happen again, I am going to coach our staff to inform our guests at the time of check in so that there will be no confusion going forward. I also would like to comment that there wasn't ... read more
Decent, not great. Hot water took a long time to show up for showers. Sheets and pillow cases didnt smell too good. Ants in the kitchen area.
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that you were having hot water issues. As this hotel’s manager, I can assure you that I have reached out to my maintenance engineer to expedite this repair to ensure your experience is not repeated. As well, I am so sorry to read that your kitchen and bedding had cleanliness issues. I will work with my housekeeping staff to review our cleanliness standards to ensure that this is not repeated. We continually work to improve our hotel, so I reall... read more
You Get What You Pay For Cheap, thin linens, rough towels and polyester bedspread. Felt dirty. Must request hair dryer and dishes at the front desk. Phone was not connected to the wall and the phone was labeled as being from another room. Breakfast was a grab n' go from a side table. Not rolling luggage-friendly. Two double doors at the entrance with fast closing springs and no "handicap" button option to hold the door open. Very uninviting. Yes, it was clean, but I would never stay here again. I do not know if this is the n... read more
Business response:
I appreciate you bringing your experience to our attention. I am so sorry to read that the quality of the linens in your room did not meet your expectations, that your phone was not working properly, and that our request policies were inconvenient for you. I would also like to sincerely apologize that our doors were not handicap-friendly. In response to your review, I will work diligently with my maintenance and housekeeping staff to resolve the issues with the phone, linens, and doors. As well, your feedback on our request ... read more
Bad facilities, staffeta very nice. First, only 1luggage cart, 2nd on site laundry facilities mostly broken. 3rd had to run water for 20 minutes to get something that vaguely resembled warm water which in drought stricken south central Texas is totally unacceptable. Of course I guess they make up for this by having no ice vending. I won't even bother to talk about the grab and go breakfast quality. The staff tried very hard to apologize for the facilities or the lack of..
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our hotel only has one luggage cart and no ice vending machine. As well, I apologize for the hot water issues you encountered during your stay. I have met with our staff to ensure these issues do not continue in the future. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
You have extra money to have the room refreshed. Not what we expected.
Business response:
I want to thank you for taking the time to write a review of our hotel. I apologize if our housekeeping policy did not meet your needs. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Needs upgraded or revamped The room smelled of mildew. No coffee in your room. I did not like having to get dressed to go to get coffee.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your room had an odor and the front desk did not tell you that we have coffee pots and other items available at the front desk upon request. In response to your feedback, I will be meeting with our front desk and maintenance staffs to ensure these issues are properly addressed. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in th... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,278 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.