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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and the staff were very courteous and helpful.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We’re delighted to know you loved your well-appointed room and that you enjoyed the service provided by our excellent staff. On behalf of everyone here, we invite you to stay with us again the next time you visit Austin. Sincerely, Hotel Management
Business response:
Eileen, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
the room appeared clean, the cover on window a/c was ajar and wouldn't close. curtain didn't have pull and missing end pieces so one edge hung open.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us. Also, your feedback has been discussed with the appropriate team members to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Nice place Front desk was courteous and attentive....also, gave us great advice for a fabulous local pizza (Craigo's) !
Business response:
Lorraine, thank you for being our guest at Extended Stay America. We are glad to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Paula, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Weekend Business It was what I expected for the price. The only trouble I had was with the key cards. I had to have them reset a couple of time a day.
Business response:
Thank you for staying at Extended Stay America. We are pleased to know you had a pleasant time with us, but we are sorry for the maintenance issue you encountered. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Medical procedure stay Came for a medical procedure. The hot water in the shower only lasted 2 min before it went cold but after turning it off for a min then back on it was hot for another 2 min, ironically the kitchen sink water was hotter and for much longer. The recliner chair didn't work properly (which was a necessity for my medical needs) had to jerk it around to get it to recline and then reset. Everything else was great, except you only get service once a week, or you pay another $10. Towels and sheets are given eve... read more
Business response:
Kimberly, thank you for choosing Extended Stay America while you were here for the medical procedure. Although you had a pleasant time with us, we are sorry for the maintenance issue you encountered. We have shared your feedback with the concerned team. We appreciate you being our guest and look forward to your next visit. Sincerely, Hotel Management
2 week stay for medical procedure. Came for a medical procedure. The hot water in the shower only lasted 2 min before it went cold but after turning it off for a min then back on it was hot for another 2 min, ironically the kitchen sink water was hotter and for much longer. The recliner chair didn't work properly (which was a necessity for my medical needs) had to jerk it around to get it to recline and then reset. Everything else was great, except you only get service once a week, or you pay another $10. Towels and sheets a... read more
Business response:
Kimberly, thank you for choosing Extended Stay America. We are glad to know you had an overall pleasant time with us. However, we are sorry for the maintenance issue you had in your room. We appreciate your review and hope you will be back to see us again soon. Thanks again! Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.