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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found a long black hair in the tub, the person above me was up very early on 2 mornings and woke me with their walking. I asked for some plates etc. at the front desk on my way out and they handed them to me and when I asked if they could deliver them they said the couldn't. The literature I was handed said they would deliver the plates etc. to the room.
Business response:
Shane, we sincerely apologize for not being able to provide you with a clean and relaxing stay. Your feedback regarding the cleanliness and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
room was good size. bad part check in is at 3pm I showed up at 2:30 and was going to check in but the said no but they could do early check in for $25.00. for 30 minutes early? and after check in it would have been about 20 minutes early. anyways got to room. no cups to drink out of no coffee pot no dishes to cook on stove with and there is no ice machine in motel and there were no ice trays in freezer. so had to go back down to desk from 4th floor and get trays and coffee pot. there was still trash and guest card from prior... read more
Business response:
Thanks for being our guest. We are glad to read you liked your room. However, we are sorry for the inconvenience you had during your stay. We would like to inform you that as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to ha... read more
Great place to stay Staff was awesome!! Beds were great! Lobby was a little dirty, easy fix. I would stay here again.
Business response:
Paul, thank you for being our guest at Extended Stay America. We are charmed to know you had a comfortable stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Business response:
Juan, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Let down Extended stay places bring to mind being able to make coffee or a meal for yourself. The cupboards were bare- you had to ask for a coffee pot or any dishes. There was no toaster. If you tried to open the cupboards near the sink at the same time you got pinched pretty hard. Seemed like a design flaw. Breakfast was coffee and cheap, hard granola bars. The coffee creamer pump was missing from one of the large creamer bottles and the bottles were full of hardened drips. Our room was not ready at 7:30 pm. Had to wait unt... read more
Business response:
Cynthia, thank you for sharing your experience. Although you liked our associates, we are sorry for the problems you encountered. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be used as a training tool to improve our service and facilities moving forward. We hope to host you back in the future so that we can provide you with a much better experience. Sincere... read more
Convenient location to the location I was visiting for business
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you had an enjoyable, comfortable stay and that our location worked well for your needs. We appreciate you being our guest and look forward to welcoming you again. Sincerely, Hotel Management
Business response:
Vickie, we appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Nice pool and hot tub, it was great that pets were welcome
Business response:
Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The hotel is in need of an update. The rooms are old and outdated however, it was clean and was very quiet.
Business response:
Thank you for being our guest. Although you had a pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.