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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was Ok for a 1-night stay. The hotel hallways didn't smell very clean. Carpets were dirty. The room was much better. Bed was comfortable, and the air conditioner worked great.
Business response:
Thank you for being our guest. We are pleased to see you enjoyed our cozy beds and that you had a pleasant time with us. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope to have an opportunity of hosting you back so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Nice inexpensive hotel for Austin. There was no glassware in the room.
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Please note, kitchenware is available at the front desk as per the brand standard and are always complimentary. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management
Lady that was at front desk was never there in the morning had multiple people waiting would have to yell to get her to come up front. Also walls very thin heard all noises through walls people above us stomped all night.
Business response:
Sarah, we are sorry for the inconvenience you experienced at the front desk and that your stay was disturbed due to noise. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
- Good staffs, - clean rooms - close to plaza - the location is great which is at the intersection of all highway, but the entrance is easy to miss
Business response:
David, thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Traveling for work the room was not cleaned we found multiple items in the room
Business response:
Sarah, we sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
One of the elevators, Car 2, sounded and felt like it would fall and kill you any second. Every light, the clock, and the TV were all unplugged, I had to crawl around to get them going. Worst of all, I reserved a smoking room, they have switched to nonsmoking and didn't even think I might like to know.
Business response:
Thanks for being our guest. We apologize you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver a perfect stay to you. Your comments have been discussed with the concerned team members in an effort to improve our service and facilities moving forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Breakfasts bar could improve or be changed around a bit. Same snacks everyday.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased to know you had a pleasant time at our hotel. We appreciate your suggestion and hope to see you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.