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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This facility is very close to the family I visit. The room rate is acceptable given the only time I spend here is sleeping.
Business response:
Thank you for choosing us while here to visit family. We are happy to know you found our location ideal for your needs and liked our affordable rates. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Property was clean. No amenities at this hotel. Staff was not very welcoming.
Business response:
Thank you for your review. Although you liked our refreshing property, we are sorry that you found most of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We also regret your disappointment with the lack of on-site amenities. We value your comments and hope you will consider a second visit for a much better experience. Sincerely, Hotel Management
Have lots of ships and restaurants close by But a little bit of finding
Business response:
Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location close to a variety of restaurants and many activities. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
No comment.....................................................................................................................
Business response:
We are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The reception staff were lovely. Thank you very much.
Business response:
Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our front desk staff, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
Commode would not flush just a dirty feeling. Linens very scratchy no one at front desk. Three customers waiting to be checked in for an extended time
Business response:
Thank you for staying at our property and for sharing your experience.. Delivering well-appointed rooms has been our aim, and we apologize as this was not the case in your stay. Your feedback for the cleanliness issue and linens has been shared with the housekeeping team for review and action. On a positive note, your rating suggests you had an overall satisfactory stay, and we hope the positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,342 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.