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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
It was fine. My only specific complaint would be that the shower was't hot
Business response:
Thank you for choosing our hotel. We are glad to know you had an overall good stay. However, we are sorry for the issue you had with the shower in your bathroom. Your feedback has been shared with the maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Josue, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Christopher, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Lexo, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Good for a cheap, quick night's sleep only This is not a place you go for fun! You won't find in-room coffee or any amenities really. Breakfast will be instant oatmeal, granola bars, or pre-packaged muffins. I was a little grossed out when I opened the fridge and there were 2 old takeout boxes in it. Then the fridge fan kicked in and was so very loud it woke me up during the night. But if you need to stay in this area for a quick stay for a lower price, it will do the trick.
Business response:
Terri, thank you for staying at our hotel. Although you had an overall pleasant stay, we are sorry for the issues you encountered. Your feedback in regard to the cleanliness has been shared with the housekeeping team so that our future guests never encounter a similar issue. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new offerings. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel ... read more
Great staff and comfortable room. No ice machine and expensive vending machine, but otherwise a great experience.
Business response:
Daniel, thank you for reviewing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Overbooked and understaffed Everything was fine except y'all overbooked and I was left out in the cold. Literally. It's not the only time. I also had some belongings missing on another date same hotel. Please don't ignore these things. They will cost you in the long run
Business response:
Dear Aaron, thank you for always choosing to stay with us and we appreciate you taking the time to provide feedback. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. In the meantime, please contact our hotel directly, our general manager will be happy to address your concerns regarding the missing personal items from a previous sta... read more
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.