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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff and comfortable room. No ice machine and expensive vending machine, but otherwise a great experience.
Business response:
Daniel, thank you for reviewing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Overbooked and understaffed Everything was fine except y'all overbooked and I was left out in the cold. Literally. It's not the only time. I also had some belongings missing on another date same hotel. Please don't ignore these things. They will cost you in the long run
Business response:
Dear Aaron, thank you for always choosing to stay with us and we appreciate you taking the time to provide feedback. We are so sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. In the meantime, please contact our hotel directly, our general manager will be happy to address your concerns regarding the missing personal items from a previous sta... read more
Oak hill Great location and easy access to great shopping and eats.
Business response:
Carol, thank you for sharing your feedback online. We are glad you had a pleasant stay and liked our location close to many interesting spots. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Attention to dstails Overall our experience staying at Extended Stay America was good, but I have to say that we got a bad impression when see refrigerator, it looked old and rusty outside.
Business response:
Jose, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the inconvenience you mentioned. We have taken a note of your feedback and look forward to seeing you again. Sincerely, Hotel Management
Business response:
Daniella, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
O.K., for a short visit... You get exactly what you pay for... Very basic with limited amenities in the room. Had a microwave, fridge, sink but no glasses, plates, utensils or coffee maker. And not the hotels fault, but be ready to wake up early as everyone slams their doors at the crack of dawn.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know you enjoyed our hotel facilities and had a good time with us. However, we are sorry for the inconvenience caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you again for your business, we appreciate you. Sincerely, Hotel Management
Business response:
Robert, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Catina, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.