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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Rod, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Happy Camper The lady behind the desk was most helpful and went out of her way to make sure we were comfortable!
Business response:
Steven, thank you for the 5-star review of Extended Stay America. We are thrilled to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
Convenient location, economical. Rooms are well protected from freeway noise. Staff is exceptionally pleasant. Towel service and cleanliness is good
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Business response:
Dana, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Not great but great location Location was why we stayed and we are glad we did. However, the Kitchen was empty; no one informing us anything was available. The “breakfast” was a joke—when it was available. We reserved the handicapped room because I am weakened with scoliosis—it’s hard to walk. But the receptionist didn’t get that info. He actually moved another couple to accommodate us. The shower had no raised edge so shower water spread all over the bathroom. Sigh! But the difficulty with the HVAC was the most annoying. It... read more
Business response:
Carla, thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival and the maintenance issue you experienced while you were here. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback for the HVAC unit has been discussed with the engineering team for review and action. Counting on your kind generosity to accept our apology... read more
Need to do daily cleaning The hotel doesn't do daily cleaning, which is probably why there are roaches and ants in the kitchenette and bathroom.
Business response:
Cassandra, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us another opportunity to provide you with a bette... read more
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
OKAY Room was a little musty but overall it was clean
Business response:
Michael, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I liked how clean and neat the place was, it seemed very spartan however almost like a nice navy lodge. However when I got there at 1 in the morning it took me calling the hotel’s reservation line to get someone to appear at the front desk after 15-20min of knocking and yelling for some help. When the receptionist did come out she tried to say that I didn’t have a reservation, and then that they had canceled it. After I had just booked it less than 50min ago, and then immediately after called to confirm that they will keep i... read more
Business response:
Thank you for choosing us. Although you had a pleasant stay with us, we apologize for the inconvenience you had at the time of check-in. Your feedback is shared with the front office team to ensure they deliver better services going ahead. Thank you for your review, and we hope you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.