Extended Stay America - Austin - Southwest

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you were unaware with our pet policy and that the smell compromised your stay. Your comments have been shared with our housekeeping team, and we have asked them to make sure your room receives a deep clean to remove the odor. We hope you give us another chance to prove that we have changed and have taken your comments seriously! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Becky, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We’re thrilled to know you were pleased with your cozy room and that the service provided by our staff met your expectations. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management 

Business response:

Joerg, thank you for being our guest. Although you liked our well-equipped room, we are sorry if our hotel policy was not explained to you upon arrival. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers these equipments along with the dish soaps to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Thanks again, and we hope to host you back. Since... read more

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management