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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place
Business response:
Edgar, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Minor issues. I booked a King bed and got a queen. Oh well.... Definitely clean, but could use some updating/minor repairs.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here and that you liked our well-kept property. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
1.First room that I got was Not Cleaned. 2. Coffee was out and there was not Sugar when I got Coffee. 3. no one at front Desk to get supplies for Coffee, I could hear them in Back but never came to desk.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Nice hotel. Room smelled funny like it had been smoked in and then they emptied a can of bad air cleaner. Breakfast was basically only muffins and on first morning they were out. Staff was kind and helpful. I liked that it was back off the road a bit but still convenient.
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you to the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Bret, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
There was no hot water in bathroom sink and only lukecwarm water in the shower.
Business response:
Thanks for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you while you were here. Your feedback is important to us so it has been shared with the appropriate team in an effort to improve our facilities moving forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
My room was clean. Facilities were clean. Noise factor just o.k. What brought down my stay was the fact that my first shower did not have hot water. I ran the water for about 7 minutes to get lukewarm water (and I don't like to waste water). I reported it to management. The next morning, I had the same issue. They acknowledged that hot water has been an issue at the hotel.
Business response:
Rocky, thank you for reviewing our hotel. It is delightful to know you were happy with your room and had a pleasant stay. However, we’re sorry the shower was not working properly and for the inconvenience this caused you. We assure you that we have shared your feedback with our maintenance team, and we’re working with them to identify and fix this problem. We hope this problem will not hinder your otherwise positive experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.