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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the elevators, Car 2, sounded and felt like it would fall and kill you any second. Every light, the clock, and the TV were all unplugged, I had to crawl around to get them going. Worst of all, I reserved a smoking room, they have switched to nonsmoking and didn't even think I might like to know.
Business response:
Thanks for being our guest. We apologize you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver a perfect stay to you. Your comments have been discussed with the concerned team members in an effort to improve our service and facilities moving forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Breakfasts bar could improve or be changed around a bit. Same snacks everyday.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased to know you had a pleasant time at our hotel. We appreciate your suggestion and hope to see you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Austin hotel Breakfast was not included, only coffee. Old bag of chips behind nightstand. Limited outlets, no outlets by either bed or nightstand. Smoke detector was hanging from wires.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Nice place to stay The receptionist was really accommodating and helpful and we don’t have any complaints
Business response:
Elsa, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and loved the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Larry, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
It was good for the price. The staff was attentive and warm.
Business response:
Enrique, thank you for being our guest. It’s a pleasure to know you were happy with our affordable rates and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Nice hotel but....... The hotel is in a great area but there were some long term guests that made you feel uncomfortable by sitting in the halls on their phones and you had to step over them. I would not recommend it for single women of women traveling alone with small children. Once you are in your room you feel safe but the hallways and lobby and parking lot not so much!
Business response:
Thank you for staying at our hotel. Although you had an overall pleasant time with us, we are sorry for the inconvenience you experienced due to the other guests on the property. We appreciate your business and hope to have an opportunity of welcoming you back in the future. Sincerely, Hotel Management
We were in room 223. Door to the room wouldn't open. Bathroom door wouldn't close. There were many hairs in the towels. I never leave reviews but I was a little disappointed
Business response:
Taylor, thank you for taking the time to post a review. We are very sorry for the issues you experienced during your stay with us. We have alerted our maintenance team to take care of this problem and rectify it immediately. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,334 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.