Extended Stay America - Austin - Southwest

Business response:

Thank you for your review. Although we are happy you liked our location, we are sorry for your dsiappointment with our facilities. We have shared your comments with our team as we work to update and refresh our hotel. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy you enjoyed your stay overall, but we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you were unaware with our pet policy and that the smell compromised your stay. Your comments have been shared with our housekeeping team, and we have asked them to make sure your room receives a deep clean to remove the odor. We hope you give us another chance to prove that we have changed and have taken your comments seriously! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Becky, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We’re thrilled to know you were pleased with your cozy room and that the service provided by our staff met your expectations. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management