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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price was right First problem: hotel is off the road -- can't see it -- and there's no sign at the narrow road that leads to it off major 290 highway; had to stop at gas station and get directions. GET A SIGN. Sign in took much longer than it should have, including that desk manager had to go check room to make sure it was ready, even though we arrived 2 hours after check-in begins? She turned on the AC, so room was hot as we readied for a wedding. Hotel seems understaffed -- desk manager seemed to be only employee, both whe... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that there was a delay during your check-in. In response to your feedback, we will make sure our front desk is properly staffed moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Descent for the price Good overall and I didn't notice any bugs as alluded in some previous posts. The first 2 mornings the shower was hot (Tue & Wed) the next 2 cold given its May in Texas - would have been really bad if winter. Morning coffee and muffins were fine on way out door. If the water were hot all days I'd put it at 4 stars on value adjusted basis.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear you experienced maintenance issues. Your comments were reviewed by the staff, and we will be troubleshooting similar issues to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance you... read more
Good value but don't expect any frills Average property. No frills at all. Nice neighborhood with restaurants nearby.
Staff are really friendly. No bugs and pretty clean. Grab and go breakfast us convenient and check in and check out is fast.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your stay at our hotel. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Clean But Basic It is what you would expect in an inexpensive hotel. The bed was fine, but nothing fancy. The room was clean. The amenities were sparse, but adequate. For example, the towels are small and thin, but get the job done. We only stayed one night. Any longer and the bed might have become more uncomfortable. The service desk person was very nice. We needed an extra wash cloth and they had to do laundry to get me a clean one. This was not very late at night. All in all, it was fine and filled our need.
Business response:
I want to thank you for taking the time to post a review of your stay. I am proud of our staff for always providing our guests with a clean room and great customer service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Just like home I would call this my 2nd home. My brother fell ill and stayed in an Extended Stay in Albuquerque NM for 1yr! I feel this location in Austin was just like a 2nd home because the management and staff made me feel like I was part of their family. Thanks Lisa and everyone at this location for making me feel so comfortable!!!
Inexpensive and reasonable place to sleep Nothing fancy and what they call breakfast is just a box of granola bars and maybe an apple if you're up early enough to get the dozen they may put out. The rooms don't have dishes or even coffee makers. You have to "check them out" and then carry back to your room. Distrustful and foolish business practice in my opinion. Save a small amount to irritate multiple guest and build a bad reputation.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not what you expected. Still, we do not leave the dishes or coffee makers in the rooms for sanitary reasons. I apologize if this was not communicated to you upon check-in. To uphold our company’s high standards I will be making sure our staff better communicates our hotel policies to guests upon check-in. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Dennis 2-23-2015 Hotel needs to have some non smoking rooms. Didn't mind not having fresh linens each day but need better towels and washcloths - too thin and rough. Bed was comfortable.
Business response:
Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with such a clean room. I do apologize for the linens being rough. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 4.1 star rating with 1,193 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.