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Extended Stay America - Austin - Southwest
- Hotels
- Austin, TX
About this business
Location details
5100 U.S. Hwy 290 W, Austin, TX, 78735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location, but lacking facilities Room could have been more comfortable. It was hard to get out of (to the streets/highways). Needs automated front doors. Upstairs occupant was VERY noisy. Could use more TV channels.
Business response:
Thank you for the feedback about your stay at our hotel. We are glad that you liked our convenient location, but we are sorry for not meeting all your expectations with our facilities. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
Great stay - I did not have any issues but there were several people in the lobby waiting for someone at the front desk...for like 20 minutes.. they approached me thinking I worked there. Really late like midnight..i think they were trying to check in.. Maybe some kind of bell would be handy
Business response:
Lindy, thank you for staying with us at Extended Stay America - Austin - Southwest. We are glad to know you had an enjoyable experience with us, but we also appreciate your concerns for our front-desk service and have taken a note of it. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
Was ok. Room was configured in strange way. Tv was very low to ground difficult to watch while lying in bed. When you arrive in the room the toilet bowl had not been cleaned, was do doo remnants floating in bowl disgusting. Also hotel is a bit difficult to get to because of odd location alongside large highway intersections.
Business response:
Joe, we sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
Not enough towels & trash cans in room. Also lights did not work & one of outlets did not work.
Business response:
Our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. We would like to inform you that, towels may be exchanged at the front desk anytime and complimentary. I will share your feedback with my maintenance team in regard to the lights in your room. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Business response:
Tresa, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Dan, thank you for choosing to stay with us and taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Austin – Southwest. Sincerely, General Manager
DECENT STAY! Not the best hotel but staff was friendly! Could have a better breakfast other than coffee and oatmeal!
Business response:
Thanks for reviewing your stay at Extended Stay America - Austin – Southwest. We are glad to read how much you enjoyed the service provided by our associates. We also appreciate your observation in regard to our grab-and-go breakfast. We hope to welcome you back soon for another stay. Sincerely, General Manager
A place to stay in Austin. Austin can be expensive for hotels and this place was one of the less expensive options. It wasn't a bad room, but a lot of weird things happened while I was there. I fight in the parking lot, a person who had some sort of medical emergency in their room. Probably neither was the hotel's fault, but it just seemed beyond the ordinary.
Room not cleaned! When we checked in we were sent to a room that was still in the process of being cleaned, then second room was clean. Then after the first night, our room was not cleaned or the bed made. The one positive notes was the man at the from desk allowed me to send him an e-mail so that I could get a printed copy of our boarding pass.
Frequently asked questions about Extended Stay America - Austin - Southwest
How is Extended Stay America - Austin - Southwest rated?
Extended Stay America - Austin - Southwest has a 3.2 star rating with 2,277 reviews.
When is Extended Stay America - Austin - Southwest open?
Extended Stay America - Austin - Southwest is open now. It will close tomorrow at 12:00 a.m.